What are the responsibilities and job description for the Guest Services position at Salon FREDA?
About Us
We are a high-end, client-focused salon and spa dedicated to exceptional service, beauty, and empowerment. Our front desk is the heart of our business and the first impression every client experiences. We are seeking a polished, warm, and highly organized individual who loves the beauty industry and thrives in a fast-paced environment.
Position Overview
This is more than a receptionist role — this is a Client Experience Coordinator. You will manage scheduling, support sales, maintain a welcoming atmosphere, and help ensure every client leaves feeling valued and excited to return.
Key Responsibilities
- Greet clients warmly and professionally in person and on the phone
- Manage appointment scheduling and confirmations
- Process payments and handle retail transactions
- Encourage rebooking and recommend add-on services or products
- Respond to texts, calls, and social media inquiries
- Maintain a clean and organized front desk area
- Support staff with client flow and daily operations
- Promote specials, memberships, and packages
- Deliver exceptional customer service at all times
Ideal Candidate Qualities
- Friendly, polished, and professional presence
- Strong communication skills (phone, text, and in-person)
- Organized and able to multitask under pressure
- Comfortable with sales and upselling retail/services
- Tech-savvy with booking software and social media
- Reliable, punctual, and trustworthy
- Positive attitude with high emotional intelligence
- Passion for the beauty, wellness, or hospitality industry
What We Offer
- Supportive, empowering work environment
- Discounts on beauty services and products after 3 months.
- Growth potential within the company
- A beautiful, professional workplace
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $14 - $15