What are the responsibilities and job description for the Veterinary Receptionist position at Salmon Brook Veterinary Hospital?
Salmon Brook Veterinary Hospital
Client Service Representative
Position Overview
Salmon Brook Veterinary Hospital is seeking a Client Service Representative to support our busy small animal department. This client facing role supports the hospital by managing and directing client communication, scheduling appointments and surgeries, invoicing and cashing out clients and maintaining a welcoming, friendly and organized front desk environment. Our client service representatives work closely with our veterinarians, technicians and other support staff to provide an exceptional client and patient experience from check in to check out! This is a full time position with a schedule consisting of Monday, Tuesday, and Thursday–Saturday with varying shifts available.
Key Responsibilities
- Check in and Check out: Greet clients, verify patient information, and update records as needed.
- Appointment Scheduling: Schedule appointments, surgeries and technician visits.
- Maintaining Communication: Serve as the main communication 'hub' between clients and veterinarians to relay messages accurately and promptly.
- Financial Transactions and Cash Handling: Create and discuss invoices with clients, as well as collect payment for services rendered.
- Medical Record Management: Maintain accurate client and patient records by entering communication notes, updating contact info as needed.
Qualifications
- Experience in the veterinary field strongly preferred, but willing to accept experience in a human medical or client service facing role in lieu of veterinary experience.
- Excellent customer service and communication skills.
- Familiarity with medical terminology required.
- Strong attention to detail and accuracy.
- Ability to work as a team player in a fast paced hospital.
- Basic computer knowledge.
Why Salmon Brook Veterinary Hospital?
Salmon Brook Veterinary Hospital has been proudly serving the community since 1957, offering a level of care and connections that has made us a trusted name for generations. As a full-service mixed animal veterinary practice, we offer comprehensive medical and surgical services for dogs, cats and pocket pets, while also operating a robust large animal ambulatory service that allows us to treat horses, cattle, camelids, pigs, and small ruminants both on the farm and at the hospital.
At Salmon Brook, we thrive in a fast-paced, fun and supportive environment where learning is encouraged, teaching is woven into everyday practice, and teamwork drives everything that we do. Our staff is the heart of our hospital — their dedication, compassion and expertise are what make our care exceptional.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Uniform allowance
Work Location: In person
Salary : $22 - $28