Clinical Program Coordinator

PROGRAM COORDINATOR

Reports to: Executive Director

Requirements:

Master’s Degree in social work, counseling or related field with experience in supervision; Licensed preferred; Two to five years’ experience working with children/youth; Valid driver’s license

- ADA Requirements: Extensive use of computer screen-time; Sitting for long periods of time; Minimal lifting of 20-30 lbs; Climbing stairs/ladder for storage

Responsibilities:

1. – Monitor operations of the Transitional Living Program and Basic Center Program to include implementation of approved models and evidenced-based approaches; Complete all programmatic reporting for federal grant and data entry to document services; Development/implementation of program procedures and protocols according to funding guidelines; Monitor client files and case review to include plan of service, and program compliance; Facilitate weekly program and case review meetings; Assist with scheduled state/federal monitoring

2. – Provide direct supervision of all staff assigned to the Transitional Living Program and Basic Center Program; Conduct annual evaluations and address performance concerns with program staff, including documentation for personnel file; Staff supervision including problem-solving, scheduling, and agency compliance; Monitor work schedule, request for time off, and on-call rotation; Assist with interviewing, hiring, and training staff assigned to the TLP and BCP programs; Provide oversight of student interns assigned to programs

3. – Ensure compliance of grant goals and objectives; Documentation of services and quarterly performance reporting; Grantee monitoring and compliance; Complete and submit programmatic reporting and client data uploads according to grant requirements; Assist with grant applications, continuation and renewal reports

4. – Serve as agency programmatic liaison with federal program specialist; Assist with evaluating staff and program performance; Address complaints and resolving problems; Correspond with landlord, facility appearance and maintenance; Supply inventory and assessment of needs for program

5. - Schedule and plan appropriate staff training opportunities for administrative and direct-care staff assigned within all SKWFS programs utilizing the web-based Relias Learning ; Maintain staff training records; Correspond with staff regarding training; Facilitate and implement staff training in compliance with grants, licensure, and policies utilizing approved and evidenced-based models

6. – Supervise, assist and facilitate counseling activities with clients as necessary to include individual and group therapy; Monitor the quality/quantity of counseling sessions offered for clients; Complete client file review to ensure clinical compliance

7. – Prepare and maintains records, reports, and forms regarding program supervision; Compile statistical reporting for programs on a monthly basis; Monthly data entry of services within HMIS, RHYMIS and agency data system; Perform other administrative tasks required; Complete weekly census representing children/youth in the residential programs; Compile and submit appropriate reports regarding serious incidents involving clients and staff

8. – Maintain weekly communication with Executive Director, verbal and written, identifying program performance, barriers to services, program census, and general program overview/needs

9. – Promote Sally Kate Winters Family Services in the community by speaking to civic groups, working with various media such as newspaper, radio, and television.

10. – Must maintain and promote good agency relations with identified partners; Participate in monthly Continuum of Care meetings representing runaway and homeless youth services in North MS

11. – Assist with other Sally Kate Winters Family Services activities as needed

12. – Assist with on-call rotation schedule for the Transitional Living Program; assist with on-call rotation of Basic Center Program as needed

Competencies:

Computer Literacy: Has basic computer skills for application to Database Software, Internet Software, Spreadsheet Software, and Word Processing Software

Attention to Detail: Spots errors and omissions in letters, reports, statistical reporting, etc., works diligently to produce accurate work

Professional Appearance: Maintains a professional appearance, is neat, well-groomed, dressed appropriately according to situation

Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and within budget

Sociability: Has a desire to interact with other people; Fosters quality focus in others; relating to a wide variety of people

Team Work: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit

Managing People: Includes staff in planning, decision-making, facilitating and process improvement; Makes self available to others; Develops subordinates’ skills and encourages growth

Networking: Develops contacts with people who are a source of information and support, and maintains contacts through periodic visits, telephone calls, correspondence, and attendance at meetings/social events

Volunteer Focus: Demonstrates concern for the needs and expectations of donors and volunteers; Uses an understanding of volunteer needs as the basis for decision making and organizational action

Communicates Effectively: Conveys information and ideas both orally and in writing; Listens and responds appropriately to others

Assertiveness: Takes command of face-to-face situations while displaying appropriate tact and diplomacy

Interpersonal Skills: Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things; Maintains confidentiality

Customer Service: Manages difficult or emotional client/customer situations. Responds promptly to requests for service and assistance; Meets commitments

Planning and Organizing: Prioritizes and plans work activities while maintaining focus and staying on track; Uses time efficiently; Understand what is necessary to get things done; Uses resources optimally; Balances workload when involved with multiple projects and establishes appropriate deadlines

Safety and Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly

Initiative: Volunteers readily; Undertakes self-development activities; Proactively initiates changes or takes action to improve efficiency; Addresses existing and potential problems; Finds new opportunities

Motivation: Has a desire to achieve and surpass goals; Shows persistence in the face of obstacles; Measures self against standard of excellence

Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations

Judgment: Displays willingness to make decisions in a timely manner; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making

Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on-time or notifies appropriate person with an alternate plan

Job Type: Full-time

Education:

• Master's (Required)

Experience:

• Supervising: 1 year (Required)

License/Certification:

• License (Required)

Work Location: In person