Membership Services I

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13536752

Position Summary

Under the supervision of the Membership Coordinator, the Membership

Services position is the first interaction with the members and guests.

This position serves members and guests, answers the telephone, sells

programs & memberships, answers questions, and performs various clerical

duties.

Essential Functions

• Member Engagement
• Provide exceptional customer service by greeting all
  
  

participants, maintaining a clean and safe facility, and being

approachable while always demonstrating professional conduct.

• Know and use members names and initiate interaction with and
  
  

between members.

• Make members and guests feel comfortable and show interest by
  
  

listening & addressing concerns and suggestions promptly.

• Encourage and invite members to participate in programs and
  
  

Facility And Ask Satisfaction Questions About Their Experience.

• Serve as a liaison between members and program supervisors.
• Clerical Tasks
• Answer phones and in person questions by providing information
  
  

on facility services and programs and be knowledgeable and up to

date on latest information on the facility and programs.

• Accurately process paperwork, registrations, and receipt money
  
  

transactions.

• Actively complete assigned tasks to improve engagement, sales,
  
  

membership, and participant experience.

• General
• Follow all YMCA policies and procedures. Must sign the Salina
  
  

Family YMCA Code of Conduct, Emergency Procedures,

Confidentiality and Employee Handbook policies.

• Performs general cleaning duties in the membership area that may
  
  

include, but are not limited to, sweeping floor, vacuuming rugs,

wiping counters, and completing laundry

• Attend staff meetings.
• All other duties as assigned.
  
  

Qualifications

• Ideal candidate will have a high school diploma or equivalent and
  
  

must be at least 16 years old.

• This person must a minimum of 6 months experience working with
  
  

people and have great computer skills.

• Must be service minded, solution focused and be an active problem
  
  

solver.

• Skilled at and understand the importance of building relationships
  
  

with people.

• Must have a high degree of accuracy with information provided be
  
  

able to multi-task, take initiative & have effective organizational

and communication skills.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Must regularly lift and/or move up to fifty (50) pounds, and
  
  

occasionally move up to seventy-five (75) pounds in the form of

supplies or equipment.

• Able to sit, stand and bend to perform appropriate tasks.
• Must be able to move at an appropriate pace to respond to
  
  

emergencies.

• Follow all safety requirements of the Salina Family YMCA.
• May be required to stand for extended periods of time.
• Work in different temperature environments.
  
  

The physical demands described are representative of those that must be

met by an employee to successfully perform the essential functions of

the job. Reasonable accommodations may be made to enable individuals

With Disabilities To Perform Essential Functions.

EFFECTS ON END RESULTS

• This position has a primary impact on the overall satisfaction of
  
  

our members and staff by providing excellent customer service and

meeting the needs the members and participants.

This job description is not intended to be all-inclusive but to give a

basic structure of the dutie s; the employee may be requested to perform

other reasonable related duties as assigned by the supervisor. Job

descriptions and assignments may be modified when deemed appropriate by

management.