Technical Support Engineer - CPQ

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Revenue Cloud extends the Salesforce Sales Cloud with fully integrated Quote-to-Cash capabilities. Salesforce CPQ has a talented team with unmatched cloud computing experience and a unique culture, totally focused on taking good care of our customers, partners, and employees. Join us! Our innovative apps enable companies to easily and accurately manage the entire deal close process-from generating quotes and configuring orders to collecting cash-helping customers grow revenue faster than ever before.

We are looking for ambitious team players to join our cutting-edge customer support team! These positions are for individuals who are highly motivated, self-directed and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical and communication skills and have the passion to deliver outstanding support.

The roles are a part of the Global Support organization, that have responsibilities for assigned cases, maintaining a single-minded focus to ensure customers are incredibly satisfied with Salesforce's suite of products by becoming a Salesforce Industries cloud application and platform expert.

The ideal candidates are a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem-solving skills, can learn new technologies quickly, and uses their time efficiently. The ideal candidate will have a technical background, technical prowess and exceptional customer-facing skills. We work in a fast-paced environment with a focus on customer success.

Job Roles & Responsibilities:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• CPQ experience or understanding of quote-to-cash process

• History of strong software troubleshooting skills

• Strong Understanding with Quote-to-Cash processes and is expert in Salesforce Quote-to-Cash.

• Customer facing experience or demonstrated ability to communicate with customers is required

• Passion for customer's success and patience in working on challenging issues

• A natural curiosity for learning about new subjects

• Ability to learn technology quickly through instruction and self-training

• Exceptional verbal communication skills with friendly, patient and professional phone demeanor

• Exceptional written communication skills with the ability to quickly compose clear and concise answers

• Quickly analyze tickets logged by the customer and assist them with resolving the issue

• Communicate product ideas, bugs, and customizations to the product development team

• Train other agents and document best practices and new processes

Experience/Skills Desired:

• Salesforce Certified Administrator (ADM201 Certified)

• Salesforce Certified Advanced Administrator (ADM211 Certified)

• Salesforce CPQ

• Salesforce Billing

• Business analysis and requirements gathering abilities

• Previous experience with CRM and its technologies

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