Senior Manager, Order Management

Description

Overview of the Role

Salesforce is hiring a Senior Manager of Global Order Management to lead a team responsible for executing and booking our most complex, high-dollar deals as well as other Order Management tasks such as Document Management and Services Bookings. We’re looking for a well-rounded operational leader who thrives in a fast-paced environment and excels at navigating cross-functional partnerships. As a key leader in the broader P2C organization, you will ensure seamless execution of critical deals by partnering closely with Sales Operations, Quote to Cash, Product Operations, Legal, Revenue Recognition, and Deal Desk. Your leadership will be essential in supporting our Sales and Renewals teams year-round, with a particular focus on driving operational excellence and accuracy during our high-volume month, quarter, and fiscal year-end closes.

Responsibilities

• Lead and Develop: Manage, mentor, and coach a global team of Order Management professionals responsible for processing and booking complex, high-dollar transactions.
• Cross-Functional Collaboration: Partner extensively with Sales Operations, Quote to Cash, Product Operations, Legal, Revenue Recognition, and Deal Desk to resolve deal friction and ensure accurate, compliant execution.
• Project Support: Assist as needed with transformational projects as a business stakeholder.
• Manage Peak Volumes: Drive operational excellence and team performance during critical high-volume periods, orchestrating smooth operations during busy month-end, quarter-end, and fiscal year-end closes.
• Act as an Escalation Point: Serve as the primary subject matter expert and escalation contact for complex deal structuring, order processing hurdles, and policy inquiries from the Sales and Renewals organizations.
• Ensure Compliance: Maintain strict adherence to company policies, revenue recognition guidelines, and compliance standards (SOX) for all booked opportunities.
• Drive Process Improvement: Identify bottlenecks within the order-to-cash lifecycle and collaborate with internal stakeholders to design and implement scalable, efficient operational solutions.
• Executive Reporting: Develop key performance indicators (KPIs) to measure team efficiency and deliver regular status updates on critical deals to impacted executives and relevant stakeholders.
  
  

Required Skills/Experience

• 4 years of direct leadership and people management experience, preferably on the operations side of the business (e.g., Business Operations, Sales Operations, or Order Management).
• Deep understanding of Order Management processes, Quote-to-Cash (Q2C) lifecycles, and complex enterprise deal structures.
• Proven ability to excel in a fast-paced, high-pressure environment, consistently delivering accuracy while managing tight deadlines—especially during quarter and year-end close cycles.
• Excellent interpersonal and communication skills; ability to articulate complex operational issues verbally and in writing, and a willingness to appropriately debate difficult issues.
• Track record of successfully partnering with diverse finance and operations functions (Legal, Rev Rec, Deal Desk, etc.) to achieve common goals.
• Extreme attention to detail with an ability to work independently, demonstrate initiative, and guide a team through ambiguity.
• Capacity to identify and understand broader business and financial issues from an end-user’s perspective.
  
  

Preferred Skills/Experience

• Advanced proficiency with Salesforce products, specifically Salesforce CPQ and core CRM functionalities.
• Experience managing global operations or leading teams across multiple time zones.
• Familiarity with enterprise-level financial systems, contract lifecycle management, and order routing tools.
• Experience with Tableau strongly preferred.