What are the responsibilities and job description for the Senior Manager, Slack Success Architect position at SalesForce-ad?
Description
Senior Manager, Success Architects — SlackSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Slack (a Salesforce company) is on a mission to make your working life simpler, more pleasant and more productive. Culture is the north star that guides how we work together and with our customers. Do you want to work alongside some of the most hardworking and dynamic people in the industry? If so, Slack just might be the place for you.
We are looking for a Senior Manager to lead Slack's global Success Architect team, a group of experienced ICs spanning AMER, EMEA, and APAC who serve as the technical backbone of Slack's most strategic enterprise customer relationships. This role exists to make that team exceptional at scale: setting the vision, building the people, and ensuring Slack is deployed correctly and valuably in even the most complex enterprise environments.
This is a role for a technical leader who understands the craft deeply enough to coach it, and has the customer-facing pedigree to elevate the team's impact across complex, global enterprise environments. You should have a proven track record leading technical customer-facing teams and possess deep expertise in the Slack platform.
What We Do
Our Success Architect team delivers expert-led, technical engagements that help Slack's largest enterprise customers deploy, integrate, and scale Slack as mission-critical infrastructure. Through deep product expertise and hands-on advisory, Success Architects guide customers through complex technical environments, from identity and security architecture to AI enablement, workflow automation, and platform extensibility, ensuring every customer can move from challenge to deployable solution at pace with Slack.
What You Will Be Doing
You will lead your team to serve a portfolio of Slack's largest and most strategic customers, ensuring those customers successfully adopt, deeply integrate, and continuously derive business value from Slack. You will develop the strategy, programs, and operational cadences to effectively leverage your team's technical depth and deliver best-in-class engagements across customer segments. As a member of our Customer Success leadership team, you will advocate for your customers and your team by driving alignment across Account Success, Product, and Support. You will build and develop a high-performing team that lives Salesforce's values, empowering your Success Architects to be the definitive technical resource for enterprise customers, guiding them through complex engagements and positioning Slack as mission-critical infrastructure. As a technical leader, you will directly influence customer health, retention, and expansion outcomes by ensuring your team delivers high-quality engagements across the full Success Architect portfolio, including identity management, Enterprise Mobility Management, Slack AI, migrations, workflow automations, and platform extensibility. You will contribute to Slack's Customer Success vision and strategy, and deliver team targets and key metrics through operational excellence and disciplined execution. This role calls for a hands-on, "get it done" leadership approach. You will engage in account strategy for key and at-risk customers, model technical best practices for your team, and develop case studies and references that showcase the value of Slack at scale. You will align the full Slack ecosystem to customer needs and foster a vibrant, inclusive team culture that inspires people to do their best work.
What You Should Have
Senior Manager, Success Architects — SlackSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Slack (a Salesforce company) is on a mission to make your working life simpler, more pleasant and more productive. Culture is the north star that guides how we work together and with our customers. Do you want to work alongside some of the most hardworking and dynamic people in the industry? If so, Slack just might be the place for you.
We are looking for a Senior Manager to lead Slack's global Success Architect team, a group of experienced ICs spanning AMER, EMEA, and APAC who serve as the technical backbone of Slack's most strategic enterprise customer relationships. This role exists to make that team exceptional at scale: setting the vision, building the people, and ensuring Slack is deployed correctly and valuably in even the most complex enterprise environments.
This is a role for a technical leader who understands the craft deeply enough to coach it, and has the customer-facing pedigree to elevate the team's impact across complex, global enterprise environments. You should have a proven track record leading technical customer-facing teams and possess deep expertise in the Slack platform.
What We Do
Our Success Architect team delivers expert-led, technical engagements that help Slack's largest enterprise customers deploy, integrate, and scale Slack as mission-critical infrastructure. Through deep product expertise and hands-on advisory, Success Architects guide customers through complex technical environments, from identity and security architecture to AI enablement, workflow automation, and platform extensibility, ensuring every customer can move from challenge to deployable solution at pace with Slack.
What You Will Be Doing
You will lead your team to serve a portfolio of Slack's largest and most strategic customers, ensuring those customers successfully adopt, deeply integrate, and continuously derive business value from Slack. You will develop the strategy, programs, and operational cadences to effectively leverage your team's technical depth and deliver best-in-class engagements across customer segments. As a member of our Customer Success leadership team, you will advocate for your customers and your team by driving alignment across Account Success, Product, and Support. You will build and develop a high-performing team that lives Salesforce's values, empowering your Success Architects to be the definitive technical resource for enterprise customers, guiding them through complex engagements and positioning Slack as mission-critical infrastructure. As a technical leader, you will directly influence customer health, retention, and expansion outcomes by ensuring your team delivers high-quality engagements across the full Success Architect portfolio, including identity management, Enterprise Mobility Management, Slack AI, migrations, workflow automations, and platform extensibility. You will contribute to Slack's Customer Success vision and strategy, and deliver team targets and key metrics through operational excellence and disciplined execution. This role calls for a hands-on, "get it done" leadership approach. You will engage in account strategy for key and at-risk customers, model technical best practices for your team, and develop case studies and references that showcase the value of Slack at scale. You will align the full Slack ecosystem to customer needs and foster a vibrant, inclusive team culture that inspires people to do their best work.
What You Should Have
- Bachelor’s degree in Computer Science, Software Engineering, Business, or a related field.
- 10 years of relevant work experience in Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, or Technical/Solutions Architecture.
- Experience leading a technical team in the enterprise software space, with direct oversight of engagement deliverables and customer executive alignment. A track record of building and growing a high-performing team through talent acquisition, onboarding, and development, characterized by strong productivity and excellent morale.
- Hands-on experience with the Slack platform, including its extensibility, APIs, integration ecosystem, and enterprise deployment patterns, with strong familiarity across identity (SAML, SSO, SCIM), eDiscovery and DLP, and key SaaS integrations.
- Proven ability to navigate, escalate, and resolve complex customer challenges across large-scale, distributed enterprise environments.
- Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level.
- Track record of delivering against targets and KPIs, with proven success establishing a clear vision and driving change within a customer-facing organization.
- Experience building and scaling a globally distributed technical team, with a track record of developing talent across time zones and cultures while keeping the team technically sharp as the platform evolves beneath them.
- Hands-on experience with Slack APIs, workflow automation, or custom Slack application development is a strong plus.
- Interest, educational background, or delivery expertise in Generative AI technologies.
- Excellent written and verbal communication skills, with the ability to engage deeply with technical stakeholders or articulate core capabilities to a business audience.
- Diplomacy, tact, and poise under pressure when working through complex customer issues.
- Experience influencing across Technical and Go-To-Market teams without direct authority.