Customer Success Onboarding Specialist

Location: In-Office - Lindon, UT

Job Type: Full-Time

Compensation: $20.00–$22.00 per hour (DOE)

SalesDraft is a fast-growing SaaS company transforming the way businesses recruit. Our platform helps companies streamline hiring through automated recruiting, intelligent job advertising, and data-driven hiring tools. As we continue to grow, we're looking for team members who are excited to build their careers with us and make a real impact.

If you're someone who loves working with people, enjoys learning new technology, and thrives in a fast-paced environment, we'd love to meet you.

As an Onboarding Specialist, you'll be one of the first people our customers interact with after they become clients. Your primary responsibility is to create an exceptional onboarding experience by helping customers successfully set up and begin using the SalesDraft platform.

You'll lead onboarding calls, guide clients through implementation, answer questions, and ensure they feel confident using our software. This is an excellent opportunity for someone looking to begin a career in Customer Success, SaaS, or Account Management.

• Lead onboarding and implementation calls with new clients.
• Walk customers through setting up their SalesDraft account.
• Clearly explain our platform, features, and onboarding process.
• Gather required information from clients to ensure a smooth launch.
• Build strong relationships and provide a welcoming first experience.
• Coordinate internally with our Customer Success and Operations teams.
• Document customer interactions and onboarding progress.
• Identify customer needs and proactively solve problems.
• Continuously learn our platform and help improve the onboarding experience.

• Friendly, professional, and confident speaking with clients.
• Comfortable leading video and phone calls.
• Organized and detail-oriented.
• Eager to learn and excited to receive coaching.
• Forward-thinking and proactive in solving problems.
• Able to manage multiple priorities in a fast-paced environment.
• Positive, dependable, and team-oriented.
• Excited about joining a rapidly growing startup where every team member makes an impact.

• High school diploma or equivalent required.
• Customer service, hospitality, retail, recruiting, or client-facing experience is preferred.
• Strong communication skills, both verbal and written.
• Comfortable learning new software and technology.
• Experience with SaaS, recruiting, or CRM platforms is a bonus but not required.

• Career growth opportunities as our company continues to scale.
• PTO, Medical Benefits, 401(k), etc.
• Hands-on training and mentorship from experienced leaders.
• A collaborative, supportive team environment.
• Opportunity to work directly with customers and make a meaningful impact.
• Join a company where your ideas are valued and your career can grow alongside the business.

If you're looking for more than just a job and want to build a career with a company that's growing quickly, we'd love to hear from you. Apply today and help shape the future of recruiting with SalesDraft.