What are the responsibilities and job description for the Billing Specialist position at SalesAi?
About SalesAi
At SalesAi.com, we are revolutionizing the world of sales and customer service with cutting-edge AI-driven technology. Our platform empowers businesses to seamlessly integrate AI tools into their sales workflows and customer support processes, driving efficiency and smarter operations. As a rapidly growing SaaS company at the forefront of AI innovation, we are committed to maintaining the highest standards of regulatory compliance, data protection, and ethical business practices.
At SalesAi.com, we are building a culture of innovation, collaboration, and continuous improvement. We offer a fast-paced, dynamic work environment where you’ll have the opportunity to make a significant impact on our legal, compliance, and operational success.
We value integrity, creativity, and a passion for solving complex challenges. If you’re looking for an opportunity to work at the intersection of law, technology, and AI with a team that thrives on collaboration and innovation, we’d love to hear from you.
About The Role
At SalesAi.com, we are revolutionizing the world of sales and customer service with cutting-edge AI-driven technology. Our platform empowers businesses to seamlessly integrate AI tools into their sales workflows and customer support processes, driving efficiency and smarter operations. As a rapidly growing SaaS company at the forefront of AI innovation, we are committed to maintaining the highest standards of regulatory compliance, data protection, and ethical business practices.
At SalesAi.com, we are building a culture of innovation, collaboration, and continuous improvement. We offer a fast-paced, dynamic work environment where you’ll have the opportunity to make a significant impact on our legal, compliance, and operational success.
We value integrity, creativity, and a passion for solving complex challenges. If you’re looking for an opportunity to work at the intersection of law, technology, and AI with a team that thrives on collaboration and innovation, we’d love to hear from you.
About The Role
- We are seeking a detail-oriented and customer-focused Billing Specialist to join our team. This individual will play a key role in managing customer billing interactions through Chargebee, resolving disputes, processing refunds and credits, and collaborating with the Customer Success (CS) team. The ideal candidate will also manage billing-related support tickets using HubSpot, ensuring timely and accurate resolution.
- Process customer refunds, credits, and adjustments within Chargebee.
- Investigate and resolve billing disputes in a professional and timely manner.
- Work collaboratively with the Customer Success team to support customer satisfaction and retention.
- Manage and respond to billing-related tickets via HubSpot.
- Maintain accurate and organized billing records.
- Identify recurring issues and escalate them as needed to improve billing operations.
- Ensure compliance with company billing policies and procedures.
- 1–3 years of experience in billing, accounts receivable, or customer service.
- Familiarity with Chargebee, HubSpot, or similar platforms is preferred.
- Strong attention to detail and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage priorities in a fast-paced environment.
- Proficient in Microsoft Excel or Google Sheets.
- Flexible (unlimited) PTO.
- Hybrid work environment.
- 10 yearly paid Holidays.
- Affordable Medical, Dental, and Vision insurance after 30 days.
- Employer-paid life insurance after 30 days.
- 401k with a 4% match
- Regular company-sponsored events.
- Growth and promotional opportunities.
- Voted a top culture company in Indianapolis across multiple categories.
