Account Manager

Account Manager (Revenue Growth Focus)

Location: Remote (Preferred: NY–Philadelphia–Baltimore Corridor)

Position Type: Full-Time

Reports To: Sales Leadership / John Yankanich

Compensation: Base Salary ($70,000–$75,000) Performance-Based Commission

On-Target Earnings (OTE): $125,000–$150,000 (EST)

About Slice Communications

Slice Communications is a growing strategic communications and marketing firm specializing in public relations, digital marketing, and integrated campaigns that drive measurable results.

As the company enters its next phase of growth, Slice is focused on building a more scalable, predictable, and recurring revenue model by strengthening and expanding existing client relationships.

Slice offers a collaborative, entrepreneurial environment where team members play a direct role in driving client success and company growth.

About The Role

Slice Communications is seeking a results-driven Account Manager to own and drive revenue growth within existing client accounts. This is not a traditional account service role. This role is a revenue-carrying position with direct accountability for growing a book of business.

This role serves as the strategic relationship owner for assigned clients while partnering closely with Client Delivery Leads (CDLs), who manage day-to-day execution. The Account Manager acts as the senior client contact, escalation point, and growth strategist.

With a balanced focus on sales and account strategy, this role is responsible for expanding existing accounts through upselling, cross-selling, and converting project-based work into long-term retainer relationships, driving predictable, recurring revenue.

Key Responsibilities

Revenue Growth & Account Ownership

• Own and grow a portfolio of existing client accounts with direct revenue responsibility
• Carry and manage an annual revenue quota.
• Identify, develop, and close upsell and expansion opportunities within existing accounts
• Actively manage and maintain a pipeline of opportunities across assigned clients
  
  

Retainer Conversion & Revenue Strategy

• Convert project-based work into ongoing retainer agreements
• Shift revenue mix from project-based to recurring revenue
• Develop and execute strategies to position Slice as a long-term strategic partner
• Structure and position solutions that deliver value while protecting margins
  
  

Client Relationship Management

• Serve as the primary strategic point of contact for assigned accounts
• Build and maintain strong, trusted client relationships at multiple levels
• Lead executive-level client conversations with confidence, clarity, and insight
• Act as escalation point for client issues beyond delivery teams
  
  

Strategic Account Planning

• Develop and execute account growth plans aligned to client goals and Slice capabilities
• Segment and prioritize accounts based on growth potential and revenue impact
• Identify risks, gaps, and expansion opportunities within each account
• Lead quarterly account reviews to drive retention and growth
  
  

Cross-Functional Collaboration

• Partner closely with Client Delivery Leads (CDLs), marketing, and leadership
• Align internal teams to deliver value, consistency, and strong client outcomes
• Ensure a seamless client experience while maintaining profitability
• Leverage internal resources to accelerate deal cycles and client success
  
  

CRM & Pipeline Management

• Maintain accurate and up-to-date pipeline activity within CRM
• Track client interactions, opportunities, and deal progression consistently
• Use CRM data to forecast revenue, identify risks, and drive accountability
• Support data-driven decision making through disciplined pipeline management
  
  

Success Metrics

• Revenue: Exceed quota
• Retention: Maintain strong client retention (measured quarterly)
• Expansion: Grow revenue within existing accounts through upsell and cross-sell. Sell new projects.
• Retainer Conversion: Increase percentage of recurring revenue from project work
• Pipeline Health: Maintain consistent pipeline coverage and activity
• CRM Discipline: Ensure accurate forecasting and pipeline visibility
• Performance: Achieve 30-60-90-day milestones and ongoing growth targets
  
  

Skills & Competencies

• High drive to influence and serve clients. High need for achievement, competitiveness and optimism/resilience.
• Strong client relationship management and ability to build long-term partnerships
• Proven ability to grow accounts through upselling and expansion opportunities
• Experience in value-based selling with ability to protect pricing and margins
• Strong financial and pricing acumen
• Strategic thinker with creative ability to identify and act on growth opportunities
• Excellent communication and executive presence
• Strong organizational skills with ability to manage multiple accounts
• Collaborative mindset with cross-functional teams
• High level of ownership, accountability, and proactive problem-solving
  
  

Slice Core Values

All employees commit to living out the Slice values when working with teammates and clients: Yes, And Energy; Copilot Attitude; Goal-Oriented Focus; and Always Learning

Education & Experience Requirements

• 5 years of recent, relevant experience in Account Management, Client Services, or Business Development
• Proven track record of managing a book of business and driving revenue growth
• Experience in a revenue-carrying role with quota responsibility
• Recent experience (within last 1–2 years) in a similar role strongly preferred
• Experience in communications, marketing, PR, or agency environment preferred
  
  

Education:

• Bachelor's degree in Marketing, Communications, Business, or related field preferred
• Equivalent professional experience will be considered
  
  

Onboarding & Ramp Expectations

• 4-week onboarding covering culture, systems, and internal processes
• Role-specific sales onboarding within first 30–60 days
• Defined 30-60-90 day performance milestones focused on pipeline, engagement, and early wins
• 90-day evaluation aligned to performance and cultural fit
  
  

What Success Looks Like

A successful Account Manager will retain and grow existing clients while systematically converting project work into predictable, recurring revenue.

In Year 1, success includes achieving quota, strengthening key client relationships, and establishing a scalable foundation for long-term account growth.

Additional Details

• Remote role with preference for candidates located within the NY–Philadelphia–DC corridor
• Regular client interaction required, including occasional in-person meetings
• Performance tracked through CRM reporting, pipeline visibility, and structured review cadence
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.

Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.