SMB Account Manager — Aviation eLearning (Compliance-Based / Subscription Model)

Location: U.S. (East or West Region – near major airport preferred) • Comp: $95K base $140K OTE full benefits

We’re partnering with a highly respected provider of compliance-based eLearning solutions within the aviation industry. The company has built a 20-year reputation for delivering mission-critical training that directly impacts safety, regulatory compliance, and operational readiness across flight departments and charter operators.

Why This Role Stands Out

• 98% client retention and <5% revenue churn with a deeply embedded, mission-critical product.
• Recurring, per-user subscription model with strong expansion and multi-year contract opportunity.
• Strong product-led growth history now expanding into outbound and structured customer success.
• High NPS (72) and brand reputation built on quality and service in a compliance-driven industry.
• Opportunity to shape processes, influence systems, and help build a modern CS function.

What You’ll Own

• Manage and grow a book of ~150 SMB accounts ($5K–$40K ACV).
• Drive net revenue retention through renewals, expansion, and contract optimization.
• Lead customer relationships post-sale, partnering with technical specialists and support
• Execute account planning, forecasting, and customer engagement cadence (QBRs, renewals).
• Transition customers to multi-year, per-user subscription contracts.
• Collaborate cross-functionally with sales, finance, product, and support teams.

Ideal Candidate Profile

• 2–3 years in account management, customer success, or revenue-facing roles.
• Experience managing a portfolio of accounts (not limited to a small book).
• Background in subscription, SaaS-style, or recurring revenue models preferred.
• Strong executive presence with ability to engage senior stakeholders.
• Comfortable in evolving environments with developing processes and structure.
• Curious, proactive, and energized by building and improving systems.