What are the responsibilities and job description for the Customer Service Manager | Manufacturing | SAP Required position at Sales Talent Inc.?
📍 Richmond, IN (Hybrid after onboarding)
We're partnering with a well-established manufacturing company to identify a Customer Service Manager who is passionate about leading people, improving processes, and creating an exceptional customer experience.
This is a highly visible leadership role overseeing a team of 11 customer service professionals. You'll work closely with senior leadership, including the VP of Sales, to help transform the customer service organization into a more proactive, customer-focused team.
What You'll Do
- Lead, coach, and develop a team of 11 customer service professionals.
- Drive process improvements and elevate the overall customer experience.
- Partner cross-functionally with Sales, Operations, and executive leadership.
- Evaluate team structure, identify development opportunities, and ensure employees are positioned for success.
- Manage customer escalations and serve as a resource for complex situations.
- Foster a culture centered around accountability, responsiveness, continuous improvement, and collaboration.
What We're Looking For
- Previous leadership experience managing customer service teams within a manufacturing environment.
- SAP experience is required.
- Proven success leading change, improving processes, and developing high-performing teams.
- Strong coaching and people leadership skills with the ability to hold teams accountable while supporting employee growth.
- Comfortable working in a collaborative, cross-functional environment.
Why This Opportunity?
- High-impact leadership position with strong executive visibility.
- Direct partnership with the VP of Sales and senior leadership.
- Opportunity to make a lasting impact on the customer experience and overall business.
- Clear path for future career growth.
Compensation & Benefits
- Base Salary: $110,000-$120,000
- Annual Bonus: 15-20%
- Hybrid schedule after onboarding (approximately two days per week remote).
- Full Benefits
- 401k
- PTO
Location: Richmond, IN
Onboarding: The first 4-6 months will be spent onsite to learn the business, build relationships, and immerse yourself in the company's operations before transitioning to a hybrid schedule.
If you're a hands-on leader who enjoys developing people, driving operational improvements, and creating outstanding customer experiences, we'd love to connect.
Salary : $110,000 - $120,000