What are the responsibilities and job description for the Inside Sales Representative position at Sales Marketing Group Inc.?
Since 1993, Sales Marketing Group (SMG) has been a trusted Electrical Manufacturer's Representative serving Western Pennsylvania and West Virginia. We partner with distributors, contractors, OEMs, MROs, and engineers to deliver high-quality electrical products and exceptional service from project inception to completion. At SMG, we are committed to innovation, customer success, and building lasting relationships in the industry.
We are seeking a motivated Inside Sales Representative to join our dynamic team in Pittsburgh, PA. This full-time, on-site position is ideal for a proactive individual passionate about delivering outstanding customer experiences. As an Inside Sales Representative, you will play a key role in driving customer satisfaction, managing accounts, and supporting our sales efforts in a collaborative environment.
Key Responsibilities:- Build and maintain strong relationships with clients to ensure high levels of customer satisfaction.
- Manage and grow existing accounts through regular follow-ups and proactive communication.
- Utilize CRM systems to track customer interactions, update records, and identify sales opportunities.
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering product solutions.
- Collaborate with the sales team and manufacturers to support project development and delivery.
- Stay informed about SMG’s product offerings and industry trends to effectively engage with clients.
- Proven experience in inside sales, customer service, or account management.
- Proficiency in Microsoft Excel and experience using CRM software (e.g., Salesforce, HubSpot).
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Knowledge of electrical products or the electrical industry is a plus.
- Bachelor’s degree in Business, Marketing, or a related field preferred.
- Opportunity to work with a reputable company with over 30 years of industry leadership.
- Collaborative and supportive team environment with opportunities for professional growth.
- Engage with cutting-edge electrical products and contribute to impactful projects.
If you’re ready to make an impact at SMG, we’d love to hear from you! Please submit your resume and a brief cover letter to info@smg-rep.com. Join us in delivering superior products and service to our valued clients.
Sales Marketing Group is an equal opportunity employer.