What are the responsibilities and job description for the Manager, Residential Digital Sales position at Sales and Marketing?
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
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SIB541 2026-71483 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Looking to drive sales performance in a fast-paced environment while mentoring future leaders? Join Spectrum as a Manager of Residential Digital Sales, where you’ll coach and develop supervisors within a dynamic Call Center Sales setting, ensuring your team exceeds established sales goals and elevates the customer experience. Your leadership will directly shape Spectrum’s success in digital sales.
How You’ll Make an Impact
- Lead and develop a team of Digital Supervisors to consistently achieve and surpass sales targets
- Motivate individuals to maximize opportunities and drive sales strategies within the call center
- Monitor daily activities and sales performance to ensure quality standards are maintained
- Oversee achievement of revenue goals, including connects, upgrades and additional revenue-generating units
- Foster interdepartmental relationships to align on Spectrum initiatives
- Address customer complaints and escalations efficiently to uphold customer satisfaction
- Respond promptly to customer and employee inquiries while adapting to a structured, pay-for-performance environment
Working Conditions
- Office environment with variable hours
- Five-day workweek must include one weekend day
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s Degree or equivalent work experience
Experience
- 5 years of call center management experience
- 1 year of call center sales manager experience
Skills
- Ability to read, write and speak English
- Ability to collaborate with others to resolve problems and handle requests or situations
- Ability to work seated for prolonged periods
- Knowledge of cable and telecommunications products and services
#LI-TH
SIB541 2026-71483 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.