What are the responsibilities and job description for the Referral Specialist position at Salem Health?
Location: Salem Health, 875 Oak Street SE, Salem, Oregon 97301
Department: Sleep Clinic
Position Type: Full Time , 40 hours/week, Non-Exempt
Schedule: 7:30 am - 5:00 pm, Monday - Friday
Your role with us
As a referral specialist, you play a vital role in helping patients receive timely and appropriate care by coordinating referrals, securing insurance authorizations, and ensuring clear communication between providers, patients, and specialists. Your work helps remove administrative barriers, reduce delays in treatment, and support accurate documentation for both clinical and financial continuity. By using your knowledge of insurance requirements and departmental services, you ensure the referral process is efficient, thorough, and patient-focused.
What you'll do
Process incoming and outgoing referrals, including obtaining authorizations, verifying insurance, and documenting all communications and outcomes in the EMR.
Coordinate with insurance companies, providers, and patients to resolve referral and coverage issues.
Manage work queues, RightFax, and Epic In-basket assignments, ensuring timely and accurate processing of referrals and external orders.
Schedule appointments and procedures, perform registration and check-in, collect payments, and support front office operations.
Serve as a communication liaison, providing clear and professional updates to patients, providers, and referral sources.
Maintain up-to-date knowledge of referral protocols, insurance requirements, and departmental services.
Perform additional front office dutie s and support tasks as assigned.
Required qualifications
- Minimum of one year of experience in an admitting office, clinic, physician or insurance office performing patient registration and insurance verification.
Additional information
- Previous EPIC Prelude and Cadence experience a plus.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
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