What are the responsibilities and job description for the Referral Specialist position at Salem Health Hospitals & Clinics?
Description
Location Site: Salem Hospital Main Campus
Department: SH Advanced Wound Care
Position Type: Full Time
Start Time: 8:00
Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.
As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.
We invite you to learn more about our wonderful community: There’s something about Salem, Oregon!
Your Role With Us:
As a Referral Specialist, this individual plays a critical role in ensuring the efficient and accurate processing of both incoming and outgoing patient referrals. They professionally screen patients over the phone, gather and input accurate demographic, insurance, and financial information into Epic, and manage referrals by triaging them to the appropriate staff or service areas. They are responsible for verifying insurance eligibility, obtaining necessary authorizations, providing cost estimates, and clearly communicating coverage details and out-of-pocket expenses to patients. In addition, they accurately schedule appointments, maintain and build scheduling templates, and coordinate follow-up care as needed. This specialist supports clinic operations by promptly responding to inquiries, resolving issues related to authorizations and scheduling, and providing administrative support to leadership and clinical teams. Demonstrating strong technical proficiency and a patient-centered approach, they ensure a high level of customer service and contribute to the overall effectiveness and quality of the referral process.
Total Rewards Offerings:
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.
- Relocation assistance available for qualified positions
- Full comprehensive medical, dental, and vision plans
- Basic and voluntary life insurance
- Short and long-term disability
- Live Well Wellness Program
- Employee Assistance Program (EAP)
- 401(K) retirement plan with employer contributions.
- Generous paid time off (PTO) accrual and holiday pay
- Onsite fitness center with 24/7 badge access
- Education assistance program
- Public service loan forgiveness (PSLF) eligible employer https://studentaid.gov/
- Food and drink discounts in the cafeteria
- Impressive discounts offered by Nike, Adidas, Carhartt and others
Background/Expertise:
- Minimum of one (1) year experience working in an admitting office, clinic, provider or insurance office performing patient registration and insurance verification required.
- Previous Epic Prelude or Cadence experience a plus
- Experience with insurance pre-authorization, billing and coding preferred.
- Knowledgeable of both manual and computer tracking of scheduling systems.
- Bilingual in English and Spanish preferred.
- Knowledgeable in Epic & MMIS.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org
