Location site: Salem Health, 2973 12th Street SE, Salem, Oregon 97302
Department: Urology Clinic
Position type: Full Time, 40 hours/week, Non-Exempt
Schedule: 8:30 am – 5:30 pm, Monday – Friday

Your role with us

This medical office assistant plays a vital role in supporting patients by ensuring a smooth and welcoming experience from the moment they arrive. By managing scheduling, registration, insurance verification, and communication with care and accuracy, you will be helping patients access the services they need with minimal stress or delay. Your attention to detail and compassionate service directly impact patient satisfaction, comfort and trust in their overall care experience.

What you'll do

• Greet and assist patients and visitors
• Schedule appointments, follow-ups, and referrals
• Manage phone calls and messages professionally
• Verify orders and register patients accurately
• Handle no-shows and late arrivals
• Verify insurance, collect payments, and obtain authorizations
• Maintain patient records and ensure HIPAA compliance
• Enter charges and manage work queues
• Update scheduling templates as needed
• Compile data for reporting and performance tracking
• Order and maintain supplies efficiently

Required qualifications

• High school diploma or equivalent OR 5 years of experience in a healthcare setting

Additional information

• Exceptional computer skills and the ability to quickly master multiple computer programs required
• Knowledge of business and office machines such as fax, telephone, computer/printer, copier; reception skills required
• Must have strong interpersonal skills and the ability and desire to work in a very busy, multidisciplinary setting
• Must have good clerical skills, including typing (60 wpm) and excellent telephone etiquette and good organizational and record-keeping skills
• Must maintain strict compliance with HIPAA privacy and security regulations
• Previous outpatient medical clinic front office experience preferred
• Previous EPIC experience a plus

Total rewards package

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org