Medical Office Assistant - Orthopedics Clinic

Location: Salem Health Orthopedics Clinic, 1600 State Street, Salem, Oregon 97301
Department: Orthopedics
Position Type: Full Time, 40 hours/week, Non-Exempt
Schedule: 8:00 am - 4:30 pm, Monday - Friday

Your role with us

As a medical office assistant you will be a key part of a patient-centered clinic team. From the moment patients arrive, you'll help create a welcoming and efficient experience by assisting with scheduling, registration, and communication. Your work behind the scenes—verifying insurance, collecting co-pays, managing referrals, and preparing records—directly supports the care team and contributes to smooth clinic operations. It's a role that combines attention to detail, compassion, and professionalism, allowing you to make a real impact on both patient satisfaction and clinic success. If you’re someone who thrives in a collaborative environment and finds fulfillment in helping others, this role is a meaningful fit.

What you'll do

• Greet patients and visitors warmly, offering clear directions and support upon arrival.
• Professionally handle all telephone communications, paging, and message taking with clarity and courtesy.
• Schedule patient appointments and procedures efficiently while minimizing wait times and managing no-shows or late arrivals.
• Complete accurate patient registration, including verifying demographics, insurance, and guarantor information.
• Verify written physician orders and follow up to ensure appropriate documentation and compliance.
• Confirm insurance eligibility and obtain required authorizations or referrals using designated systems.
• Collect co-pays and balances, apply payments correctly, and coordinate with billing for financial assistance options.
• Prepare, maintain, and retrieve patient records in compliance with HIPAA and clinic policies.
• Communicate follow-up activities during check-out, including rescheduling or future instructions.
• Enter provider charges accurately in Epic and assist with work queue assignments and scheduling template updates.

Required qualifications

• High school diploma or equivalent, or five years of experience in a healthcare setting.

Additional information

• Successful candidates will have exceptional computer skills, the ability to quickly master multiple computer programs, knowledge of business and office machines such as: fax, telephone, computer/printer, copier, and reception skills.
• Strong interpersonal skills and the ability and desire to work in a very busy, multidisciplinary setting are vital.
• Good clerical skills, including typing (60 wpm) and excellent telephone etiquette with good organizational and record-keeping skills are important for success.
• Preference will be given to candidates with previous outpatient medical clinic front office experience and/or EPIC system experience.

Total rewards package

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.