Member Services Coordinator

POSITION SUMMARY:

Supports all aspects of member, guest, and program participant services for the branch. Assists in the development and implementation of new procedures and methods to achieve strategic goals. Performs other duties as assigned by supervisor.

ESSENTIAL FUNCTIONS:

• Provide leadership for the continued improvement of all member services including member and program participant relations, communications and registration.
• Responsible for accurately maintaining all membership and/program records and cash controls. Assist in preparation of monthly reports.
• Assist in preparation and processing of all third-party billing reports. Ensure all reposts are submitted in a timely manner.
• Ensure proper implementation of front desk procedures and communicate any changes to staff. Uphold all YMCA policies, procedures, and training requirements including child abuse prevention, emergency response and finance.
• Ensure progress to reach or succeed in departmental goals as directed by supervisor.
• Build relationships with members; help members connect with one another and to the YMCA. Support Annual Campaign and participate in assigned functions of fundraising.
• Manage training for membership staff and ensure the delivery of appropriate database and customer service training.
• Manage department inventory, supplies and equipment maintenance. Report all maintenance and cleaning concerns to appropriate personnel or vendors.
• Attend staff meetings and complete YMCA specific training/certifications as directed.

QUALIFICATIONS:

• Associates degree or equivalent education and experience.
• One to two years’ experience working in a nonprofit agency preferred.
• Strong oral and written communication, customer service and problem-solving skills.
• Organizational and supervisory skills, a good understanding of team leadership, project management, administrative procedures, income production and expense control, maintenance of accurate records and point of sale systems.
• Completion of: Child Abuse Prevention for Supervisory Staff; CPR; First Aid; AED; Blood-borne Pathogens within 60 days of hire.
• Work effectively with people of different backgrounds, abilities, opinions and perceptions.