What are the responsibilities and job description for the Guest Service Agent I position at Salamander Washington DC?
The Guest Service Agent reports to the Front Office Manager.
Essential Functions
Essential Functions
- Ensure a delightful, seamless arrival and departure experience
- Handle all guest compliments, comments, observations and complaints timely and effectively achieving full guest satisfaction
- Communicate all guest compliments, comments, observations and complaints to relevant departments and ensuring follow up
- Process guest charges and payments accurately
- Ensure the proactive building of guest history
- Ensure accurate communication of information and guest requests by Front of House team members
- Work with all Front of House colleagues achieving continuous, seamless service
- Ensuring professional, efficient handling of reservations requests Encouraging day to day up-selling of guest accommodation
- Other duties as assigned by the managers
- Prior experience in hotel front office operations is preferred; prior experience in the luxury segment is strongly favored.
- Must possess excellent communication skills; fluency in English is required.
- Must be able to work a very flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
- Must have strong computer skills; expertise with Microsoft Office, Word, PowerPoint, Excel is required; experience with Springer Miller Systems is preferred.
- A Bachelor's Degree in Hospitality or related field is preferred.
Salary : $25