Catering Manager

POSITION OBJECTIVE 

The Catering Manager position will be responsible for the selling, servicing and successful implementation of social events, weddings and local meetings/conferences based on their market deployment. In addition to event selling and servicing, the Catering Manager may also be responsible for coordinating with the sales and revenue team for social group blocks. The Catering Manager will execute solid business development strategies, target new catering market targets to include but not limited to trending luxury buyers to achieve their financial goals. 

ESSENTIAL JOB FUNCTIONS 

• Primary responsibility is selling and servicing events. 
• Primary sales efforts are in Banquet Food and Beverage, and include menu planning, agenda setting and hotel meeting services.
• Duties also include contract review, and facilitating communication before, during and post event with pertinent hotel staff to ensure a high level of service.
• The manager will host hotel tours, maintain strong customer relationships, participate and may lead event meetings and other staff meetings, and work as a team member with the sales and catering/conference staff. 
• Always provide the highest quality of service to the customer. Quick and timely responses to all calls, emails.
• Prepare resumes and banquet event orders for groups prior to group arrival and review all details in weekly Staff Meeting.  
• Adhere to the Catering and Conference Services Department’s standard operating procedures.
• Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation
• The manager also works closely with an assigned Administrative Assistant and other support staff.

Additional tasks and special projects will be assigned as needed.  Some administrative responsibilities will include, but are not limited to, the specific catering financial reports: weekly and month end Catering Pace, weekly and monthly Forecasting, etc. 

The Catering Manager will be assigned a financial goal that will be part of the overall Catering goal. He/she will be paid quarterly based on the outlined sales incentive plan. 

QUALIFICATIONS REQUIREMENTS 

• Flexible work hours to include weekends and holidays in order to meet the demands of a 24-hour operation
• Computer skills required: Microsoft Office – Word, Excel, PowerPoint, Outlook, Delphi fdc, Micros, Versa/Agylysis
• Refined verbal and written communication skills
• 2 years in Hotel Sales and/or Event Planning
• A true desire to satisfy the needs of others in a fast-paced environment
• Multitasking skills
• Negotiation skills
• Ability to meet deadlines, targets
• Good problem-solving skills
• Interpersonal skills
• Possesses a great attitude and friendly demeanor
• Works well as a team and shows respect in the workplace 

SKILLS AND ABILITIES 

Excellent service skills including etiquette and ability to work with the public.  

Knowledge of communications skills, organization skills, ability to deal with diverse clientele, golf knowledge. 

LANGUAGE SKILLS 

Excellent service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele, golf knowledge. 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee will be sitting for extended periods of time answering and sending emails. Might regularly stand, walk, and talk. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use a telephone and copier machine.