Catering Manager

Job Title: Catering Manager

Location: Hybrid, South Florida

Reports to: VP of Retail Operations

Role Type: Exempt

Travel: Ability and willingness to travel up to 50-60% of the time within assigned markets and surrounding regions. Travel includes client meetings, prospecting visits, onsite catering events, shop and production facility visits, and internal company meetings.

About PopUp Bagels:

At PopUp Bagels, we’re all about passion, purpose, and creating exceptional experiences! We look for individuals who bring energy, enthusiasm, and a genuine love for what they do, whether it’s crafting incredible food, delivering top-tier service, or driving innovation behind the scenes. We’re here to help you grow, turning passion into expertise and ambition into leadership. Joining our team means exploring various roles, building your skills, developing your talents, and thriving in a fast-paced, dynamic environment. If you’re motivated by learning, community, and being part of something special, we’d love to have you on board!

What started as a backyard pickup window sharing freshly crafted bagels has grown into award-winning pop-ups and permanent locations. From our celebrated bagels to the vibrant culture we’re building, excellence is at the heart of everything we do. Join us and be part of a team that’s redefining what’s possible, one perfect experience at a time.

About the Role:

The Catering Manager is responsible for driving incremental revenue growth through the catering channel while delivering exceptional guest experiences that reinforce the PopUp Bagels brand. This role blends sales development, relationship management, operational coordination, and event execution to expand market presence and build long-term client partnerships. The Catering Manager owns the full catering lifecycle — from lead generation and client acquisition through execution, follow-up, and repeat business development — ensuring operational excellence and profitability.

You Will:

• Drive Incremental Revenue:Strategically grow catering sales by activelyidentifyingand pursuing new business opportunities andmaintainingrelationships with existing clients to increase repeat business. Leverage client feedback and market trends to refine offerings, ensuring alignment with client expectations and evolving preferences.
• Client Outreach and Cold Calling:Perform proactive cold calling, emailing, andestablishcontact with potential clients to introduce catering services andidentifyopportunities for new business withpersonalized follow-ups.
• Client List Maintenance:Keep andmaintainup-to-date client lists, tracking interactions, preferences, and history to ensure a personalized approach to service and future business.

• Client Visits and Relationship Building:Conduct face-to-face meetings with clients to understand their catering needs, dotastings, present service options, create incentive programs, and build strong, long-lasting relationships. Build lasting relationships through exceptional communication,timelyresponses, and an understanding of client preferences and standards.
• Order Management and Follow-Up:Oversee the entire order process, including taking, verifying, and coordinating client orders and working closely withPopUpBagels staff to work onsite catering events as needed. Follow up post-event to gather feedback and address any issues promptly. Actively call and engage with repeat clients to encourage future orders, offer promotions, and gather feedback to continually improve the service experience.Work to transition all relationships to "First Party" and away from "Third & Second Party" relationships.
• Monitor Quality of Delivery Platforms:Perform spot checks on experiences to ensure our delivery services are first class andmaintaina short listof preferred drivers with delivery platform reps.
• Financial Reporting:Keepaccurateand detailed records of sales and fees associated with orders.Manage department (and client) budgets, along with ensuringaccurateinvoicing andtimelypayments.

Required Experience and Education

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or related fieldorequivalent professional experience.
• 2–5 years of experience in catering sales, hospitality sales, event management, or food & beverage operations.
• Demonstrated success meeting or exceeding sales or revenue targets.
• Experience managing client relationships in a fast-paced service environment.
• Experience coordinatinglogisticsacross multiple stakeholders.
• Familiarity with catering platforms, CRM systems, or event management software.
• Experience building SOPs or scalable catering programs.
• Experience in multi-unitrestaurantor high-growth hospitality environments.(preferred)
• Background in startup or expansion-phase organizations.(preferred)
• Strong consultative selling and relationship-building skills.
• Ability toidentifyrevenue opportunities and convert leads into long-term clients.
• Understanding ofpricing, margins, and profitability drivers.

• Exceptional verbal and written communication skills.
• Skilled at managing client expectations and resolving concerns proactively.
• Highly organized with strong attention to detail.
• Ability to manage multiple events, deadlines, and priorities simultaneously.
• Commitment to hospitality excellence and guest experience.
• Comfortable using CRM tools, invoicing systems, and reporting dashboards.
• Ability to analyze basic sales metrics and performance data.
• Self-starter withhighownership mindset.
• Comfortable working independently in a hybrid environment.
• Adaptable and effective in fast-growth, evolving organizations.
• Collaborative teamplayeraligned with PopUp culture and values.

Physical Requirements

• Ability to stand and walk for extended periods during events or site visits.
• Ability to lift and carry items up toapproximately 25–30 pounds occasionally.
• Ability to travel locally for client meetings, tastings, and catering events.
• Ability to work in restaurant, production, and event environments including varying temperatures and noise levels.
• Occasional early mornings, evenings, or weekend work based on event schedules.
• Ability and willingness to travel up to50% of the timewithin assigned markets and surrounding regions.
• Travel includes client meetings, prospecting visits, tastings, onsite catering events, shop and production facility visits, and internal company meetings.
• Mustmaintaina valid driver’s license and ability to travel independently between locations.

Benefits:

• Comprehensive benefits package, including but not limited to, health insurance,ancillaryinsurance,401K, paid time off.
• Work with a passionate senior leadership team dedicated to redefining the bagel industry.
• Opportunity to grow with a rapidly expanding, culture-driven brand.
• Competitivebase salary with a commission-based bonus and incentives tied to achieving and exceeding revenue targets through catering sales.

Additional Role Note:

The duties of this position may change from time to time. PopUp Bagels reserves the right to add or delete duties and responsibilities at the discretion of PopUp Bagels or its managers. This job description is intended to describe the general work level. It is not intended to be all-inclusive.

PopUp Bagels is proud to be an Equal Opportunity Employer. We do not discriminate based on race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under other protected statuses or any other characteristic as protected under applicable federal, state and local law.

We use eVerify to confirm U.S. Employment eligibility