Lead Bell/Valet Attendant

The Lead Bell/Valet Attendant serves as the shift leader for the Bell/Valet team, ensuring exceptional guest arrival and departure experience while maintaining Forbes Five-Star service standards. This position provides day-to-day leadership, training, coaching, and operational support for Bell/Valet Attendants while actively performing all guest service functions, including valet parking guest vehicles, luggage assistance, room deliveries, house car transportation, and guest escorts. 

• Serve as shift lead for Bell/Valet Attendants during assigned shifts.


• Assist with daily deployment of staff and assign responsibilities based on operational needs.


• Monitor team preperformance and provide real-time coaching.


• Monitor grooming standards and provide real-time coaching.


• Assist in training new service professionals.


• Serve as a role model, demonstrating appropriate behaviors and setting high standards.


• Greet guests and provide Forbes Five-Star service. 


• Safely park and retrieve guest vehicles.


• Assist with luggage handling, storage, transportation, and delivery.


• Escort guests to guestrooms and provide resort information.


• Conduct room drops and deliver amenities, packages, and special requests.


• Drive resort Lexus house cars in accordance with resort vehicle standards.


• Support VIP arrivals and departures. 


• Maintain Bell Stand, Porte Cochere, valet areas, closets, bell carts, and house cars to cleanliness and condition standards.


• Complete required logs and documentation.


• Ensure compliance with all safety and driving policies.

This job description is not an exclusive or exhaustive list of all job functions; a service professional may perform other duties assigned.

• Must be 18 years of age or older. 


• High School graduate or G.E.D. equivalent preferred.


• Requires good communication skills, both verbal and written. 


• Two years related experience and/or training; or equivalent combination of education and experience.


• 2 years minimum in a 5 Star or 5 Diamond luxury hotel preferred.

• Proficient in Microsoft Office, including Publisher, Word, Excel, Outlook required.

• Must have exceptional interpersonal, clear verbal and written communication skills. Second language is a plus.


• Must hold a valid US driver’s license.


• Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast-paced environment, experience handling customer service issues and be a team player. 


• Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.