What are the responsibilities and job description for the Front Desk Agent position at Salamander Middleburg?
Front Desk Agent | Luxury Resort | Full-Time
Salamander Middleburg – Middleburg, VA
Start your luxury hospitality career at a Forbes Five-Star resort where Front Desk professionals are trained to deliver world-class guest experiences. Salamander Middleburg is seeking a polished, service-driven Front Desk Agent who enjoys guest interaction and thrives in a fast-paced luxury environment.
Position Summary
The Front Desk Agent is responsible for welcoming guests, managing check-in and check-out, handling guest requests, and ensuring every interaction reflects Forbes Five-Star service standards.
Key Responsibilities
Join a team recognized for excellence in luxury hospitality.
Equal Opportunity Employer
Salamander Collection is an Equal Opportunity Employer committed to a diverse and inclusive workplace.
Salamander Middleburg – Middleburg, VA
Start your luxury hospitality career at a Forbes Five-Star resort where Front Desk professionals are trained to deliver world-class guest experiences. Salamander Middleburg is seeking a polished, service-driven Front Desk Agent who enjoys guest interaction and thrives in a fast-paced luxury environment.
Position Summary
The Front Desk Agent is responsible for welcoming guests, managing check-in and check-out, handling guest requests, and ensuring every interaction reflects Forbes Five-Star service standards.
Key Responsibilities
- Greet and welcome guests upon arrival
- Process guest check-ins and check-outs accurately
- Answer phones and respond to guest requests promptly
- Assist with room changes, late checkouts, and billing inquiries
- Promote the Guest Loyalty Program
- Handle cash and maintain accurate reports
- Provide information about resort amenities and local attractions
- Maintain guest activity logs and ensure follow-up
- Support guest satisfaction and service recovery when needed
- Hospitality or customer service experience preferred
- Strong communication and computer skills
- Professional appearance and demeanor
- Ability to multitask and stay organized
- Must be 18 years or older
- High school diploma or equivalent required
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off and Paid Holidays
- Complimentary employee meals
- Uniforms provided
- Employee discounts on rooms, spa, dining, and retail
- Discounted stays at Salamander Collection properties
- Career growth opportunities
Join a team recognized for excellence in luxury hospitality.
Equal Opportunity Employer
Salamander Collection is an Equal Opportunity Employer committed to a diverse and inclusive workplace.