Housekeeping Assistant Manager

The Housekeeping Assistant Manager supports the daily operation of the housekeeping and laundry departments, always ensuring the team performs at the highest possible standards in compliance with Forbes 5 star and AAA 5 diamond standards.

• Oversees the day-to-day operation of Housekeeping and Laundry.
• Assists with the compilation of schedules and managing of payroll.
• Promote team spirit and encourage excellence in 5-star standards. Works one-on-one with Housekeeping and Laundry Service Professionals to coach, train, and develop staff.
• Implements monitoring and scoring of teams to achieve luxury quality standards and provides regular feedback.
• Conducts regular inspections of the resort to ensure adherence to cleanliness and maintenance standards, including Public Areas.
• Responsible for coaching and counselling. 
• Leads daily operational line ups and monthly departmental meetings.
• Assists managers and supervisors with departmental audits and role plays.
• Manages operational expenses to maximize costs within budget/forecast.
• Assists with ordering supplies and maintaining inventories.
• Follow all service standards according to Five Star and Five Diamond standards.
• Provide accurate and thorough information on the resort’s accommodations, promotions, services, and amenities.
• Communicate effectively with guests and other departments.
• Attend daily line-ups and weekly Leadership Meetings and Resume Meetings.

This job description is not an exclusive or exhaustive list of all job functions; a service professional may perform other duties assigned.

• Must be 18 years of age or older. 
• High School graduate or G.E.D. equivalent. Bachelor’s Degree Preferred.
• Requires good communication skills, both verbal and written. 
• Five years related experience and/or training; or equivalent combination of education and experience.
• 2 years minimum in a 5 Star or 5 Diamond luxury hotel preferred.

• Proficient in Microsoft Office, including Publisher, Word, Excel, Outlook required.

• Must have exceptional interpersonal, clear verbal and written communication skills. Second language is a plus.
• Must hold a valid driver’s license. 
• Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast-paced environment, experience handling customer service issues and be a team player. 
• Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• While performing the duties of this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. 
• The employee must be able to lift and move up to 50 pounds. 
• The employee must be able to see differences in widths and length of lines such as those on graphs. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers, and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.