What are the responsibilities and job description for the Patient caller position at Saisystems Health?
Company Overview
Saisystems International is a forward-thinking technology and business services company committed to exceeding client expectations through innovation, collaboration, and core values centered around respect, community, and customer success. Our mission is driven by a passionate team dedicated to sustainable growth and positive relationships.
Summary
'Patient caller' at Saisystems International is a vital role in our customer engagement team. Based in the US, this position involves reaching out to patients to facilitate communication and support, contributing directly to our mission of service excellence and community development.
Responsibilities
Job Title: Patient CallerDepartment: Care Management Program
Reports to: Care Management Program Director
Location: Onsite (Shelton, CT)Employment Type: Full-TimeShift: Standard US Business Hours
Position Overview:
We are looking for a highly professional, detail-oriented Patient Caller to join our Care Management Program team. This role is critical in ensuring compliance and patient trust by obtaining verbal consent for services, authorizations, and account-related processes. You will serve as the first point of contact for eligible patients or their Powers of Attorney, providing clear explanations and guiding them through consent procedures while maintaining exceptional service standards.
Key Responsibilities:
Outbound Calling: Initiate calls to US-based patients or their Powers of Attorney to collect verbal consent for services, authorizations, or account updates.
Clear Communication: Explain the purpose of the call, consent requirements, and next steps in a professional and empathetic manner.
Verification & Documentation: Confirm patient identity, update patient records accurately, and ensure all consent details are logged per compliance standards.
Compliance Adherence: Follow federal and company guidelines, including TCPA, and maintain strict confidentiality of customer information.
Performance Metrics: Achieve or exceed targets for call volume, consent completion rates, and quality assurance scores.
Customer Support: Address inquiries, resolve minor issues, and escalate complex cases to the Care Management Program Director.
Reporting: Maintain detailed call logs and submit daily/weekly activity reports.
Continuous Improvement: Participate in training sessions, team meetings, and performance reviews to enhance skills and stay updated on compliance requirements.
Required Skills & Qualifications:
US Residency: Must be physically located in the United States.
Experience: Prior experience in outbound calling, customer service, or consent verification preferred.
Communication Skills: Exceptional verbal communication with a clear, professional phone presence.
Technical Skills: Proficiency in CRM systems, call-dialing platforms, and basic computer applications.
Attention to Detail: Ability to follow compliance-driven procedures with high accuracy.
Independence & Teamwork: Self-motivated, capable of working independently and collaboratively in a virtual environment.
Preferred Experience:
Background in healthcare, insurance, telecom, or similar consent/verification roles.
Familiarity with US compliance regulations (TCPA, HIPAA if applicable).
Previous remote work experience with a reliable internet connection and dedicated workspace
Work Location: In person
Pay: $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Vision insurance
Work Location: In person
Salary : $50,000