Customer Success Manager

Saisystems Health is looking for an Enterprise Customer Success Manager to join our team! This person will serve as the primary strategic partner for our largest clients, ensuring optimal financial, operational, and strategic outcomes. This role requires a deep understanding of revenue cycle management (RCM), credentialing, and EHR workflows, with a focus on driving business performance, customer satisfaction, and retention. The ideal candidate will collaborate closely with executive stakeholders, proactively optimize account performance, and serve as a key liaison between the client and internal teams. Enrollment/Credentialing tools. Be part of one of the BEST PLACES TO WORK as our RCM/EHR Enterprise Customer Success Manager

Key Responsibilities:

· Strategic Customer Relationship Management

· Serve as the primary point of contact for the two largest enterprise clients, ensuring their needs are met and expectations exceeded.

· Develop and maintain strong, executive-level relationships with client leadership, including CFOs, revenue cycle directors, and practice administrators.

· Conduct quarterly business reviews (QBRs) and strategic planning sessions to assess account performance and drive continuous improvement.

· Financial & Operational Performance Oversight

· Own and optimize revenue cycle performance, ensuring improvements in collections, denial management, and payment trends.

· Collaborate with internal teams to proactively identify and resolve bottlenecks in claims processing, billing workflows, and credentialing.

· Develop and present customized financial reports and projections, ensuring clients have clear visibility into KPIs, payment trends, and process efficiency.

Process Optimization & Digital Adoption:

· Drive the adoption of digital tools, ensuring customers leverage PacEHR and RCM services to improve workflow efficiency and revenue outcomes.

· Work closely with internal teams and customers to refine reporting tools that proactively identify risks and opportunities.

· Partner with clients to develop customized solutions for improving payer reimbursement, reducing denials, and streamlining credentialing processes.

· Escalation & Issue Resolution

· Act as the primary escalation point for critical account concerns, ensuring timely resolution of operational and financial issues.

· Work cross-functionally with RCM, credentialing, and customer support teams to address challenges proactively.

· Manage client expectations and ensure adherence to service-level agreements (SLAs).

· Growth & Retention Strategy

· Identify and drive opportunities for expansion, including upselling additional services that enhance financial and operational performance.

· Develop long-term account strategies focused on customer retention, revenue growth, and value realization.

Qualifications:

· 7 years of experience in enterprise customer success, account management, or healthcare operations.

· Strong knowledge of RCM, EHR workflows, credentialing, and provider enrollment.

· Proven ability to manage large, complex customer accounts at the enterprise level.

· Expertise in financial analysis, KPI reporting, and revenue optimization.

· Exceptional communication skills, with the ability to engage executive leadership and drive strategic discussions.

· Experience with Microsoft Excel (pivot tables, macros), PowerPoint, and healthcare analytics tools.

· Prior experience working with offshore teams is a plus.

Candidate must reside in CT, MA or NY.

If you are passionate about driving customer success and want to be part of a team that values collaboration and innovation, we invite you to apply today at Saisystems International!

Job Type: Full-time

Benefits:

• Medical insurance
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance