What are the responsibilities and job description for the Safe Fleet Dispatcher position at Saint Lucie Battery & Tire CO?
Summary of position:
The Dispatcher is responsible for efficiently coordinating mobile tire technicians to service jobs across various customer sites. This role ensures timely and accurate dispatching for farm, construction, industrial, and commercial tire needs while maintaining exceptional customer service standards. The Dispatcher also manages work order creation, billing, and specific customer requirements.
Essential Job Duties & Responsibilities:
- Assign appropriate mobile tire technicians to service calls based on location, job type, and technician skill set.
- Monitor job progress and adjust schedules as needed to meet customer expectations.
- Serve as the primary point of contact for customers regarding service scheduling and updates.
- Address customer-specific needs and ensure accurate documentation of requirements.
- Create detailed work orders for each job, including labor, parts, and service details.
- Process billing accurately and promptly in accordance with company policies.
- Maintain records of service calls, technician assignments, and customer interactions.
- Collaborate with technicians and management to resolve scheduling conflicts or urgent service needs.
Required Skills and Abilities:
- Ability to comprehend and follow through with instructions and tasks.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks.
- Ability to function well in a high-paced and at times stressful environment.
- Must be able to multi-task efficiently.
- Ability to utilize computers and software as assigned.
Education and Experience:
- High school diploma or equivalent; additional business or logistics training preferred.
- Proven experience in dispatching, scheduling, or related tire sales.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and customer service abilities.
- Proficiency in computer systems for scheduling, billing, and record-keeping.
- US work authorization.
Required Licenses or Certifications: None
Work Environment/Expectations:
- Office based role.
- Background noise from coworkers, vehicles and various tools is expected.
- Maintain regular, punctual attendance.
Physical Requirements:
- Bending and sitting for extended periods of time is expected.
- Regular use of computer keyboard and telephone.
- Ability to lift and carry at least 15 pounds routinely.
- Must be able to talk, listen and speak clearly.
- Use of fine motor skills is expected.
Why Work at St Lucie Battery & Tire?
- Competitive pay
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401k
- PTO
- Vacation
- Opportunities for career advancement
- Ongoing training and professional development
- Supportive team-oriented work environment
- Family-owned company with strong community values
- Multiple locations throughout the Treasure Coast