What are the responsibilities and job description for the Dispatcher position at RED RHINO?
Join the RED RHINO Team!
Position: Dispatcher
*This opportunity is open to current employees of RED RHINO only*
The vision of dispatch is to be the trusted lifeline for every Rhino in the field, setting the standard for communication, efficiency, and support across the company. We strive to empower our field teams by delivering fast, clear, and accurate communication, proactively optimizing the schedule for maximum efficiency, and acting with urgency and follow-through. We know our specialists’ strengths, anticipate needs, and assist Territory Directors in upholding the company values. So, if you are a master in written communication with a keen eye for detail, you're a creative problem solver who also doesn't mind being told to do things a certain way, and you have an extreme ownership mindset when it comes to your job, the dispatch role is for you!
Pay and Perks:
- Hourly (non-exempt): $19.50-$25.00; plus, monthly variable bonus potential.
- Benefits: Full standard benefits for full-time employees.
About the Role:
- Schedule and dispatch repair crews and RHINOs using RED RHINOs field service app to ensure timely, efficient job completion.
- Communicate with RHINOs customers, and partners via phone and email to coordinate repairs and resolve leaks effectively.
- Manage and close repair orders, ensuring accurate data entry and documentation.
- Optimize schedules based on territory boundaries, traffic, and workload.
- Report field issues or concerns to Territory Directors and maintain best practices for quality and efficiency.
What We're Looking For:
- HQ required.
- Minimum of 6 months in the company.
- 1–2 years of dispatch or operations experience preferred.
- Strong customer service and communication skills (verbal and written).
- Highly organized with the ability to multitask and manage shifting priorities.
- Sharp problem-solving and decision-making abilities under pressure.
- Detail-oriented with accurate data entry and documentation habits.
- Adaptable and calm in fast-paced, changing environments.
Drug screening and criminal background checks will be performed on all new hires. RED RHINO is a Drug-Free Workplace and Equal Opportunity Employer.
Salary : $20 - $25