Lead Server

Description

Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're eager for career growth and new opportunities to lead, we have an opening for a Lead Server at The Studio, our signature restaurant located on the second floor of Saint Kate.

At The Studio, classic American cuisine is elevated with seasonal flavors and creative presentations. Surrounded by the artistry and energy of Milwaukee's Theater District, The Studio offers guests a dining experience that blends refinement with genuine warmth. As a Lead Server, you will not only deliver exceptional service but also support the front-of-house team to ensure smooth, memorable dining experiences for every guest.

• Lead by example by providing professional, attentive, and engaging service to all guests.

• Act as a mentor and role model for servers and server assistants, supporting training and development.

• Assist management with daily floor operations, including table assignments, pacing, and guest flow.

• Monitor service quality and provide on-the-spot coaching to ensure consistency and excellence.

• Communicate clearly with the culinary team, bartenders, and front-of-house staff to ensure seamless service.

• Take and deliver food and beverage orders with accuracy and efficiency.

• Anticipate guest needs, handle special requests, and resolve concerns with professionalism.

• Assist with side work, opening/closing duties, and ensuring service areas are clean and organized.

• Support management with additional duties as needed.

• Prior serving experience required; leadership or supervisory experience strongly preferred.

• Strong knowledge of food, wine, and spirits, with the ability to guide and upsell to guests.

• Excellent communication and leadership skills, with the ability to motivate and coach a team.

• Ability to remain composed, professional, and proactive in a fast-paced environment.

• Must be able to stand, walk, and carry trays for extended periods.

• Ability to lift and carry up to 25 lbs.

• A team-first mindset, a passion for hospitality, and a drive to elevate both guest and associate experiences.

• A free, well-balanced meal every shift

• Room discounts at Marcus Hotels & Resorts properties

• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa

• Discounted parking and bus pass program

• "Two for one" movie theater coupons at Marcus Theatres

• Opportunities for career growth and advancement across Marcus Hotels & Resorts properties

• Paid time off

• And more!

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Saint Kate is an equal opportunity employer.