Telephone Operator

Job Overview
We are seeking an energetic and detail-oriented Phone Operator to serve as the friendly first point of contact for our organization. In this vital role, you will manage multi-line phone systems, handle incoming calls with professionalism, and ensure smooth communication flow across departments. Your positive attitude and excellent communication skills will help create a welcoming environment for visitors and callers alike. This paid position offers an exciting opportunity to develop your administrative and customer service skills while supporting our daily operations.

Duties

• Answer and direct all incoming phone calls promptly using multi-line phone systems, ensuring each caller receives courteous and efficient service
• Manage front desk responsibilities, including greeting visitors, verifying appointments, and guiding them appropriately
• Maintain accurate call logs, messages, and records of all communications for future reference
• Assist with data entry tasks related to caller information, appointment scheduling, or internal reports
• Support dispatching activities by relaying messages or instructions to relevant departments or personnel
• Perform clerical duties such as filing, photocopying, and updating contact lists to support administrative functions
• Ensure proper phone etiquette is maintained at all times, demonstrating professionalism and clarity in every interaction
• Collaborate with team members to streamline communication processes and improve overall office efficiency

Skills

• Multilingual or bilingual abilities are highly valued to effectively communicate with diverse callers and visitors
• Proficiency in operating multi-line phone systems with ease and confidence
• Excellent communication skills—clear, courteous, and professional in all interactions
• Strong data entry skills with attention to detail to accurately record information quickly
• Previous clerical or front desk experience that demonstrates organizational ability and customer service excellence
• Knowledge of dispatching procedures is a plus for coordinating internal communications or emergency responses
• Good typing skills to efficiently handle correspondence and documentation tasks
• Familiarity with basic office software (e.g., MS Office Suite) is desirable but not required

Join us as a Phone Operator to be the welcoming voice of our organization! Your dedication to exceptional communication will help foster positive relationships both internally and externally. This role offers a dynamic environment where your skills will make a meaningful impact every day.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Family leave
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• On-the-job training
• Paid time off
• Tuition reimbursement

Work Location: In person

Salary : $18 - $21