System Director, Quality Assurance

Schedule: Monday - Friday | 8:00am - 5:00pm

Job Summary: The System Director of Quality Assurance plans and directs activities of the Quality Assurance areas of the Saint Francis Health System for the purpose of facilitating and improving disease management and clinical process outcomes.

Minimum Education: Bachelor’s degree in Nursing or Health Care related field. Enrolled in or completion of a Master's degree in Business Administration, or Health Care related field.

Licensure, Registration and/or Certification: Certified Professional in Healthcare Quality (CPHQ) from National Association for Healthcare Quality (NAHQ).

Work Experience: Minimum 5 years Quality Assurance experience including 3 years Management experience.

Knowledge, Skills, and Abilities: Knowledge of performance improvement techniques and methods. Excellent communication skills, both written and verbal that present clear and concise information. Effective interpersonal skills. Strong leadership skills relative to motivating and developing multi-disciplinary teams to be successful. Sound ability to analyze complex issues and solve them creatively. Ability to utilize assertiveness, political intuitiveness, and be self-motivated. Strong ability to organize and prioritize work in an effective and efficient manner.

Essential Functions and Responsibilities: Identifies, oversees and assists with performance improvement projects throughout the saint Francis Health System. Provides data analysis and interpretation. Participates in entity special projects including retreat facilitation and planning, staff engagement facilitations and instruction and other special projects. Participates in Quality Improvement oversight and monitoring in all SFHS entities (Quality Reporting Structure, scorecards and the 'Blue Slide'). Directs strategic and operational elements of the Hospital Inpatient and Outpatient Quality Reporting program. Directs department operations.

Decision Making: Independent judgment in making decisions from many diversified alternatives that are subject to general review in final stages only.

Working Relationships: Direct Supervision of others. Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

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