Director of Quality Assurance

Job Title: Director of Quality Assurance 
Department: Operations 
Reports To: Chief Operating Officer (COO) 
  

Position Summary 

The Director of Quality Assurance is responsible for ensuring firm-wide compliance with established QAQC protocols, overseeing the stamping process, and driving continuous improvement in project delivery. This role also serves as a Senior Project Manager for HFG’s most technically complex and challenging projects—typically in the healthcare sector—requiring deep architectural expertise and a thorough understanding of clinical environments and regulatory standards. The Director works closely with the Director of Operations and serves as a key mentor to project managers, helping align teams around consistent operational procedures and best practices. This is a highly influential role with no direct reports but broad organizational impact. 

Key Responsibilities 

• Quality Assurance & Compliance 

• Lead the development, implementation, and monitoring of the firm’s QAQC standards across all projects. 

• Conduct drawing reviews and coordinate quality assurance checkpoints to ensure consistency and technical accuracy. 

• Maintain QAQC documentation and continuous improvement feedback loops. 

• Stamping & Technical Oversight 

• Manage the firm’s stamping process and ensure drawings are properly reviewed and sealed in accordance with state requirements. 

• Serve as a licensed architect responsible for stamping final drawings. 

• Senior Project Management – Special Projects 

• Serve as the lead Project Manager for HFG’s most complex and technically demanding projects, particularly in healthcare architecture. 

• Provide oversight and leadership on specialty or mission-critical projects that require advanced coordination, code compliance, and clinical functionality. 

• Coordinate multidisciplinary teams, manage client relationships, and ensure projects meet the highest standards of performance, documentation, and design excellence. 

• Project Manager Development & Mentorship 

• Mentor and coach project managers on QAQC practices, operational consistency, and client-focused delivery. 

• Facilitate project manager onboarding, technical training, and skills development initiatives. 

• Contract Review 

• Assist in contract review and interpretation with a focus on aligning scope with quality and technical expectations. 

• Develop company standard template proposal and contract forms in coordination with managing principals.  

• Operational Alignment & Reporting 

• Collaborate with the Director of Operations to support consistency in procedures, documentation standards, and project delivery tools. 

• Report directly to the COO and serve as a key advisor on operational and technical decision-making.