What are the responsibilities and job description for the Manager, Health Information position at Saint Francis Health System?
Job Summary: The Manager, Health Information plans, manages, and coordinates day-to-day operations in the Health Information Department, including system design, process improvement, and compliance planning. This role oversees the accuracy, completeness, and timeliness of patient medical records in compliance with all regulatory and accreditation standards. They provide health information management support to the clinics.
Minimum Education: Bachelor’s degree in Health Information or related field.
Licensure, Registration and/or Certification: Registered Health Information Administrator (RHIA) through the American Health Information Management Association (AHIMA), preferred.
Work Experience: Minimum 5 years of management experience. Budget management, financial oversight, operational, resource allocation, and supervisory experience. Acute care hospital setting, preferred.
Knowledge, Skills, and Abilities: Advanced knowledge of electronic health record (EHR) implementation or optimization. Knowledge of computer applications, electronic health information systems, health information systems, and healthcare applications. Sound knowledge of Health Insurance Portability and Accountability Act (HIPAA), Joint Commission standards, Centers for Medicare and Medicaid Services (CMS) regulations, and other federal and state regulations impacting health information. General knowledge of coding. Sound knowledge of documentation compliance.
Knowledge of legal medical record requirements, release of information procedures, and subpoena response processes. Effective interpersonal, written, and oral communication skills, including the ability to present data, materials and projects to physician groups, employee groups, and committees. Strong coaching, leadership, and mentoring skills. Ability to analyze data, identify trends, and recommend process improvements. Ability to organize, prioritize, and manage workload efficiently, including the ability to multitask.
Essential Functions and Responsibilities: Plans, directs, and oversees Health Information Management (HIM) department functions—including legal medical records, record completion, and release of information—across multiple locations to ensure efficient and compliant operations. Monitors daily departmental activities and updates policies and procedures to ensure compliance with departmental, hospital, federal, state, and other regulatory agency requirements. Represents the department at meetings and maintains good working relationships with medical staff and other hospital departments to achieve optimal service delivery. Coordinates and supports systems workflows and processes to improve efficiency and meet clinical and business needs. Collaborates with information technology and other departments on electronic content development, data standards, medical record integrity, and documentation completeness. Identifies workflows and implements process improvements, including participation in medical record conversion and storage projects. Supervises staff, including hiring, onboarding, scheduling, performance evaluations, coaching, and disciplinary actions in accordance with Human Resources policies. Adjusts staffing levels as needed, facilities cross-training, and supports staff development through ongoing education and feedback. Monitors workflow and productivity to meet turnaround times and departmental goals. Prepares and reviews statistical, productivity, and performance improvement reports, and supports departmental quality and performance improvement initiatives. Serves as a health information resource and liaison between the Health Information department, other departments and internal/external stakeholders, including participating in meetings and organizational activities. Oversees the release of information processes, ensures timely response to legal requests and subpoenas, responds to or delegates responses to court subpoenas and legal requests for medical records in accordance with policy. Manages departmental supplies.
Decision Making: Independent judgment in making decisions from many diversified alternatives that are subject to general review in final stages only.
Working Relationships: Direct supervision of others. Prepares and gives performance evaluations. Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.
Special Job Dimensions: None.
Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.