What are the responsibilities and job description for the Senior Project Manager - Call Center (Nice Cxone) position at Saicon?
Need – Senior Project Manager - Call Center (Nice Cxone)
Location – Omaha, NE – On Site
Duration – 12 Months Contract – Further Extension – W2 Hourly
Description:
- An Experienced Project Manager to Lead and Coordinate Delivery of a Call Center Transformation Initiative, Centered on Implementation of The Nice Cxone Platform and Integration with Salesforce and Snowflake.
- To Support a Unified Experience and Enterprise Analytics Capabilities.
- The Project Manager Will Be Accountable for End-To-End Program Governance, Including Detailed Project Planning, Milestone Tracking, Risk and Issue Management, And Coordination Across Vendor, Client, And Third-Party Teams.
- Responsibilities Include Managing All Integration Dependencies Between Nice, Salesforce Service Cloud, On-Prem Services and Snowflake Data Pipelines, Ensuring Alignment with Defined Architecture, Data Models, And Business Requirements.
- The Resource Will Be Expected to Coordinate Cross-Functional Workstreams, Maintain Delivery Timelines, Provide Regular Executive-Level Status Reporting, And Proactively Identify and Mitigate Risks to Scope, Schedule, And Quality.
- Prior Experience Delivering Large-Scale Contact Center or Cx Platform Transformations, Including Saas Implementations and Complex System Integrations, Is Required, Along with Demonstrated Ability to Operate Within a Governed Enterprise Delivery Framework and Collaborate Effectively Across Business, Technology, And Data Stakeholders.
- Ideal Candidate to Have Nice Cxone Platform Experience
Regards,
Anand Swaroop
Saicon Consultants, Inc.
Email : aswaroop@saicongroup.com
URL: www.saiconinc.com
WBE/MBE
Inc. 500 Company 2006, 2007, 2008, 2009
Ranked #1 " Fastest-Growing Area Businesses" - Kansas City Business Journal
Ranked in Top 10 of Corporate 100 - Ingram's
CMMI Level 3 Assessed