What are the responsibilities and job description for the Customer Service Representative position at Saicon?
Job details are Shared below:
Job Title: Customer Service Representative
Location: Kansas City, MO
Job Duration: 6-week contract
Primary Skills:
- 1–2 years of professional experience in a Customer Service role is required.
- Preferred: Prior experience in event-based or on-site customer service environments.
- A friendly, professional demeanor and strong communication skills.
- A proactive, "can-do" attitude—you are comfortable in a fast-paced setting.
- Ability to stand for long periods and navigate high-traffic environments.
- Availability: Must be available for 40-hour work weeks, including weekends and varying shifts throughout the tournament.
Responsibilities:
- Guest Assistance: Greet passengers, provide clear directions, and assist guests with boarding and exiting shuttles/buses.
- Flow Management: Help direct pedestrian traffic to ensure load zones remain organized and efficient.
- Communication: Provide accurate information to event attendees and act as the first line of support for passenger questions.
- Safety Support: Assist in maintaining order within the transportation hubs and alert operations management to any issues or safety concerns.
Summary:
- About TMS: Transportation Management Services, Inc. (TMS) is a global leader in ground transportation management and mobility planning. We have a 30-year track record of delivering operations for iconic events like the FIFA World Cup™ and the Olympic Games. We are currently recruiting a professional team to support the KC2026 Transport Mobility Plan in Kansas City.
- The Role: As a Customer Service Representative, you are the face of our transportation operation. You will assist guests with navigating shuttle systems and provide essential information to ensure a safe, efficient, and welcoming environment. This role is ideal for individuals who enjoy working on their feet, interacting with the public, and playing a hands-on role in a major global event..
Qualification:
- Bachelor’s or relevant experience.
Please respond at the earliest to speed up the interview process. I will contact you if I need further details.
A SAICON COMPANY
Amit Bundele
Technical Recruiter
Phone : 669-319-4167
Email : amitb@saicongroup.com
San Jose, California
www.netpolarity.com
a Saicon Consultants, Inc. Company
Salary : $20 - $25