What are the responsibilities and job description for the IT Support Lead position at SAIC?
Job ID 2511929
Location HONOLULU, HI, US
Date Posted 2025-12-02
Category Customer Support
Subcategory Call Center Support
Schedule Full-time
Shift Day Job
Travel Yes, 10 % of the Time
Minimum Clearance Required Secret
Clearance Level Must Be Able to Obtain None
Potential for Remote Work No
Description
This is an opportunity oriented towards SAIC’s Army Enterprise IT activities and INDOPACOM initiatives. Open to qualified applicants who may be in a redeployment state, peninsula based or other PACOM initiatives that may be ending.
Position is contingent upon award or opening on a funded contract.
Positions will be located in Hawaii, Japan and Korea.
SAIC is seeking a Lead for IT Support. The IT Lead provides Tier 3 technical support and leads advanced troubleshooting, system optimization, and infrastructure improvement. This role develops, maintains, and implements IT systems, applications, and network configurations. Lead must be able to coordinate desktop IT support for US Networks and Mission Partner Environments in support of senior staff members and across geographically dispersed locations with multiple service providers.
Responsibilities include
EDUCATION AND EXPERIENCE
Location HONOLULU, HI, US
Date Posted 2025-12-02
Category Customer Support
Subcategory Call Center Support
Schedule Full-time
Shift Day Job
Travel Yes, 10 % of the Time
Minimum Clearance Required Secret
Clearance Level Must Be Able to Obtain None
Potential for Remote Work No
Description
This is an opportunity oriented towards SAIC’s Army Enterprise IT activities and INDOPACOM initiatives. Open to qualified applicants who may be in a redeployment state, peninsula based or other PACOM initiatives that may be ending.
Position is contingent upon award or opening on a funded contract.
Positions will be located in Hawaii, Japan and Korea.
SAIC is seeking a Lead for IT Support. The IT Lead provides Tier 3 technical support and leads advanced troubleshooting, system optimization, and infrastructure improvement. This role develops, maintains, and implements IT systems, applications, and network configurations. Lead must be able to coordinate desktop IT support for US Networks and Mission Partner Environments in support of senior staff members and across geographically dispersed locations with multiple service providers.
Responsibilities include
- Resolve escalated service requests and technical issues
- Analyze, recommend, and implement IT infrastructure improvements
- Configure, maintain, and troubleshoot systems, networks, and applications
- Support end-users onsite, remotely, and via phone/email
- Provide technical leadership on Microsoft, Apple, and server systems
EDUCATION AND EXPERIENCE
- Bachelors degree, additional years of experience in lieu of degree may be considered
- 3-5 years’ experience managing help-desk support for organizations of over 1000 personnel
- Prior experience providing IT support in Military facilities
- IAT-III certification as defined DOD 8570.01-M / DOD 8140 Security Level
- Must have an active Secret clearance
Salary : $120,001 - $160,000