What are the responsibilities and job description for the Associate Laboratory Integrations Solutions Engineer position at Sagis Diagnostics?
Sagis Diagnostics is an entirely physician-led sub-specialty pathology group supported by a CAP-accredited histology lab located in the heart of Houston, Texas. Led by a team of board-certified pathologists, our lab is at the forefront of diagnostic science. We offer the highest quality services to physicians, physician groups, ambulatory surgery centers, and hospitals.
One of our many strengths is we develop strong collaborative relationships with each of our referring physicians by offering accurate, prompt, and clear diagnoses in a personal and customized manner.
JOB SUMMARY
The Associate Laboratory Integrations Solutions Engineer is part of the LIS team responsible for the continuous support, optimization, and enhancement of laboratory information systems and client interface integrations. This role serves as a client-facing technical resource focused on troubleshooting and interface support. The Associate Laboratory Integrations Solutions Engineer collaborates with internal teams, vendors, and clients to identify issues, implement solutions, and improve overall system user experience.
This position is also responsible for managing and resolving interface-related support tickets through the Zoho ticketing system, ensuring timely communication, issue resolution, and customer satisfaction.
JOB RESPONSIBILITIES
Integration Support & Implementation
Manage HL7/XML integration projects between laboratory information systems, integration vendors, client EHRs, and other connected platforms
Monitor and troubleshoot orders/results interfaces and system connectivity issues
Manage, track, and resolve interface problem tickets while maintaining accurate documentation and communication throughout the ticket lifecycle
Maintain accurate records of interface configurations, client environments, and integration specifications
Develop familiarity with client EHR/EMR platforms including eClinicalWorks, Modernizing Medicine, EZDERM, Nextech, and NextGen
Integration Configuration, Validation & Testing
Configure compendiums, file transfers, and orders/results platforms
Perform testing and validation of interfaces and workflows
Document validation results and assist with implementation and transition activities for laboratory systems and processes
Other related tasks and duties as assigned
Client-Facing Technical Support & Problem Solving
Collaborate with the LIS team, Sales, and Client Services to support seamless client onboarding and handoffs
Serve as a client-facing technical resource to troubleshoot and resolve interface, workflow, and system-related issues
Communicate effectively with clients, vendors, and internal stakeholders to identify root causes and deliver timely solutions
Provide exceptional customer service while managing multiple priorities, escalations, and support requests
Learning & Development
Actively develop knowledge of HL7 messaging standards, laboratory workflows, and EHR interoperability best practices
Shadow senior engineers during technical discovery calls, pre-sales engagements, and complex implementation projects
Complete assigned training on Sagis LIS platforms, integration tooling, and healthcare IT fundamentals
KNOWLEDGE / SKILLS / ABILITIES
Working knowledge of laboratory operations and workflows
Understanding of HL7 interfaces, orders/results, and workflows
Proficient in test compendium management and code mapping between systems
Intermediate to advanced understanding of laboratory information system functionality
Strong analytical, troubleshooting, and client-facing problem-solving skills
Ability to manage multiple support tickets, projects, and priorities simultaneously
Strong communication and customer service skills with the ability to work effectively with clients, vendors, and internal teams
Experience utilizing ticketing systems
Experience in project management systems
Adaptable, detail-oriented, organized, and self-motivated
Quickly masters new concepts and processes
Ability to work independently and collaboratively in a team environment
Qualifications
MINIMUM REQUIRED
• Bachelor’s degree in health science, health informatics, information technology, engineering, or related field
• Minimum 2–3 years of experience with HL7/XML integrations in a laboratory or healthcare IT environment
• Experience supporting healthcare integrations or healthcare/laboratory applications
• Prior experience in a client-facing support or solutions engineering role
At Sagis, we offer:
Medical, Dental, and Vision Insurance
Company-Paid Short-term and Long-term Disability, Basic Life, EAP
Voluntary Accident/Critical Illness/Life insurance
Fair Wages
401(k) Contribution
Vacation
Paid Parental Leave
Floating Holidays
Scheduled Holidays
Comfortable work environment
Wellness Initiatives
Tuition Assistance
Job Training/Career Development
Great Team Leaders
Work Location: In person
One of our many strengths is we develop strong collaborative relationships with each of our referring physicians by offering accurate, prompt, and clear diagnoses in a personal and customized manner.
JOB SUMMARY
The Associate Laboratory Integrations Solutions Engineer is part of the LIS team responsible for the continuous support, optimization, and enhancement of laboratory information systems and client interface integrations. This role serves as a client-facing technical resource focused on troubleshooting and interface support. The Associate Laboratory Integrations Solutions Engineer collaborates with internal teams, vendors, and clients to identify issues, implement solutions, and improve overall system user experience.
This position is also responsible for managing and resolving interface-related support tickets through the Zoho ticketing system, ensuring timely communication, issue resolution, and customer satisfaction.
JOB RESPONSIBILITIES
Integration Support & Implementation
Manage HL7/XML integration projects between laboratory information systems, integration vendors, client EHRs, and other connected platforms
Monitor and troubleshoot orders/results interfaces and system connectivity issues
Manage, track, and resolve interface problem tickets while maintaining accurate documentation and communication throughout the ticket lifecycle
Maintain accurate records of interface configurations, client environments, and integration specifications
Develop familiarity with client EHR/EMR platforms including eClinicalWorks, Modernizing Medicine, EZDERM, Nextech, and NextGen
Integration Configuration, Validation & Testing
Configure compendiums, file transfers, and orders/results platforms
Perform testing and validation of interfaces and workflows
Document validation results and assist with implementation and transition activities for laboratory systems and processes
Other related tasks and duties as assigned
Client-Facing Technical Support & Problem Solving
Collaborate with the LIS team, Sales, and Client Services to support seamless client onboarding and handoffs
Serve as a client-facing technical resource to troubleshoot and resolve interface, workflow, and system-related issues
Communicate effectively with clients, vendors, and internal stakeholders to identify root causes and deliver timely solutions
Provide exceptional customer service while managing multiple priorities, escalations, and support requests
Learning & Development
Actively develop knowledge of HL7 messaging standards, laboratory workflows, and EHR interoperability best practices
Shadow senior engineers during technical discovery calls, pre-sales engagements, and complex implementation projects
Complete assigned training on Sagis LIS platforms, integration tooling, and healthcare IT fundamentals
KNOWLEDGE / SKILLS / ABILITIES
Working knowledge of laboratory operations and workflows
Understanding of HL7 interfaces, orders/results, and workflows
Proficient in test compendium management and code mapping between systems
Intermediate to advanced understanding of laboratory information system functionality
Strong analytical, troubleshooting, and client-facing problem-solving skills
Ability to manage multiple support tickets, projects, and priorities simultaneously
Strong communication and customer service skills with the ability to work effectively with clients, vendors, and internal teams
Experience utilizing ticketing systems
Experience in project management systems
Adaptable, detail-oriented, organized, and self-motivated
Quickly masters new concepts and processes
Ability to work independently and collaboratively in a team environment
Qualifications
MINIMUM REQUIRED
• Bachelor’s degree in health science, health informatics, information technology, engineering, or related field
• Minimum 2–3 years of experience with HL7/XML integrations in a laboratory or healthcare IT environment
• Experience supporting healthcare integrations or healthcare/laboratory applications
• Prior experience in a client-facing support or solutions engineering role
At Sagis, we offer:
Medical, Dental, and Vision Insurance
Company-Paid Short-term and Long-term Disability, Basic Life, EAP
Voluntary Accident/Critical Illness/Life insurance
Fair Wages
401(k) Contribution
Vacation
Paid Parental Leave
Floating Holidays
Scheduled Holidays
Comfortable work environment
Wellness Initiatives
Tuition Assistance
Job Training/Career Development
Great Team Leaders
Work Location: In person