Vertical Manager- High Touch-Sage Intacct

Job Description

As our Vertical Manager (High Touch) in Sage Intacct’s Customer Success Department, every day, you will lead a team of Strategic Account Managers (SAMs) primarily focused on our "High Touch" verticals or largest accounts at Sage Intacct. You will work closely with the SAMs to achieve their renewal, upsell, and account management quota goals. We're looking for someone with industry expertise, sales management experience, and a solution-oriented mindset to help Strategic Account Managers succeed and improve customer satisfaction. You will be vital to Sage Intacct’s growth as a market leader in On-Demand Financial Management solutions.

To thrive in this role, you will build a cohesive team that reflects Sage Intacct’s customer-centric approach to account management. You will establish and maintain forecasts for renewals and add-ons, collaborate with Product Management and Marketing to develop vertical-specific strategies, and support the VP of Customer Success in creating scalable communication plans.

*This is a hybrid environment that will report in either our San Jose, Austin, Portland, Lawrenceville, or Atlanta office*

• Build and develop a successful, cohesive, quota-carrying team of 6 SAMs.
• Act as an escalation point for critical accounts and ensure successful quota outcomes.
• Provide the VP with weekly forecast metrics on renewals and add-on opportunities.
• Manage customer calls to action and health scorecards, tracking progress.
• Participate in product demos and discovery sessions as needed by SAMs.
• Create and manage quarterly objectives for SAMs, supporting business analysis and growth.
• Up to 20 percent travel.
  
  
  
  
  
  

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

• Strong expertise in Sage Intacct and experience across multiple departments (Marketing, Support, Product Management, etc.).
• Experience engaging with C-level executives and building relationships.
• Excellent interpersonal skills with the ability to adapt to different situations and personalities.
• Strong communication skills, including hosting webinars or leading meetings.
• Minimum 10 years of business experience and 5 plus years preferred experience managing a quota-based sales team.
  
  
  
  
  
  

Perks? We have plenty.

• Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement match (100% matching up to 4%).
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
• Library of on-demand career development options and ongoing training offerings.
  
  
  
  
  
  

What it’s like to work at Sage:

Careers homepage - https://www.sage.com/en-us/company/careers/

Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page - https://www.linkedin.com/company/sage-software