Partner Account Manager

Job Description

As a Partner Account Manager at Sage, you will play a pivotal role in driving customer retention, revenue growth, and long-term partnership success across an assigned portfolio of Channel Partners. Success in this role requires a strategic and consultative approach to managing subscription renewals, identifying upsell and cross-sell opportunities, building trusted executive-level relationships, and ensuring partners realize measurable value from Sage's solutions. By aligning partner objectives with business outcomes, you will help maximize customer success, satisfaction, and lifetime value.

This is a hybrid office environment that meets 3 days a week in our Lawrenceville office.

Key Responsibilities

Customer Retention & Renewals:

• Own the full renewal cycle for assigned partner/customer accounts, including quoting, forecasting, and churn mitigation.
• Proactively monitor customer health, product usage, and business outcomes to minimize churn risk.
• Partner with Support and Technical resources to resolve renewal issues and blockers.
  
  

Growth & Expansion:

• Surface and qualify add-on, cross-sell, and upsell opportunities in partnership with VAR.
• Educate partner teams on product capabilities, roadmap, and best practices.
• Create visibility into customer usage data (trends) and recommend opportunities for deeper product adoption.
  
  

Partner Enablement & Success:

• Build deep, trusted relationships at multiple levels of the customer organization.
• Serve as the partner’s primary advocate internally, ensuring their voice influences product, operations, and support resources.
• Lead quarterly business reviews (QBR’s) focused on performance growth and alignment,
  
  

Operational Excellence & Insights:

• Develop and execute joint business plans and go-to-market strategies.
• Maintain accurate partner data, health scores, forecasting, and activity tracking in CRM.
• Partner cross-functionally with Support, Product, Marketing, Sales, Accounting, and RTR to improve partner/customer experience.
  
  

Minimum Qualifications:

• 1 plus years of successful quota-carrying sales experience in a business-to-business setting, preferably SaaS or technology.
• 3–5 years of indirect Sales experience (Channel), preferred.
• 5 years of Account Management experience selling SAAS technology solutions, preferred.
• Demonstrated success driving renewals & retention, managing partner accounts, and improving customer health.
• Exceptional relationship-building, communication, and executive-level presentation skills.
• Familiarity with CRM (Salesforce), Clari, and Microsoft applications.
  
  

Perks? We have plenty.

• Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement match (100% matching up to 4%).
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year starting 6 months after the hire date.
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
• Library of on-demand career development options and ongoing training offerings.
  
  

What it’s like to work at Sage:

Careers homepage - https://www.sage.com/en-us/company/careers/

Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page - https://www.linkedin.com/company/sage-software