What are the responsibilities and job description for the Account Manager position at Sage Millimeter Inc?
Description:
The Account Manager is responsible for managing and growing existing customer accounts, ensuring high customer satisfaction, repeat business, and long-term strategic relationships.
This role focuses on:
- Revenue retention
- Account expansion
- Customer interface and coordination
The Account Manager acts as the primary commercial interface between customers and internal teams (engineering, production, logistics).
Responsibilities:
Account Ownership & Revenue Growth
- Own a portfolio of assigned accounts (domestic and/or international)
- Drive repeat orders and upselling opportunities
- Identify new needs within existing customers
- Maintain detailed account plans
Customer Relationship Management
- Serve as primary point of contact for all commercial matters
- Build strong, long-term customer relationships
- Handle customer inquiries, issues, and escalations
- Conduct regular customer check-ins (calls, visits)
RFQ & Order Management
- Coordinate RFQs with engineering and applications teams
- Ensure timely and accurate quotation delivery
- Follow up on open quotes to drive conversion
- Track order status and communication proactively
Cross-Functional Coordination
- Work with: Engineering (technical clarification), Operations (delivery schedule), Purchasing (lead time issues)
- Resolve delivery, pricing, or quality issues
Forecasting & Pipeline Management
- Maintain rolling forecast for assigned accounts
- Track bookings, pipeline, and opportunity status
- Support company revenue planning
Customer Feedback & Market Insight
- Provide feedback on: Pricing competitiveness, Product performance, Market trends
- Support product and marketing teams
- Bachelor’s degree in Engineering or Business is required, Electrical Engineering is preferred
- 3–8 years in account management or technical sales is required
- Experience in electronics, RF/microwave, or related industry is required
- Strong communication and customer-facing skills
- Ability to manage multiple accounts and priorities
- Basic technical understanding of RF products
- CRM proficiency (NetSuite, Salesforce, Zendesk, etc.)
- Detail-oriented with strong follow-up discipline