Event Technology Support Specialist

Position: Event Technology Support Specialist

Role summary

• We have a few openings on our established Event Support and Field Tech team. The primary
• responsibility is supporting the client offsite events across the U.S. (typically 3–5 days per event).
• Work includes pre-event readiness, onsite setup/testing, live-event support, and teardown, in close
• coordination with client event coordinators and venue/hotel technology/AV teams. When not on
• events, the role provides short-term office backfill (usually 1–2 weeks) at client offices, covering the
• local walk-in IT support window and site tech duties. This is a hands-on, highly customer-facing role
• in fast-paced environments, requiring extensive travel.

Primary responsibilities:

• Offsite events (3–5 days per event; 100% travel)
• Pre-event planning and readiness
• Review event requirements, room lists and run-of-show; confirm inventory and shipping.
• Conduct or validate site surveys; confirm network needs (SSID/VLAN, DHCP/DNS, bandwidth).
• Coordinate with client event coordinators and hotel/venue technology and AV teams.
• Prepare event kits, spares, labels, and documentation.

Onsite setup and testing

• Install and test printers (badge/label/laser), drivers, and queues.
• Test wired and Wi‑Fi connectivity; validate DHCP/DNS; basic switch-port checks; document IP schemes.
• Validate and support AV/conferencing (mics, projectors, room systems; Teams/Zoom/Webex).
• Set up support desk/walk-up bar; stage and label equipment; complete readiness checklists. Live-event support
• Provide rapid-response end-user support for connectivity, printing, and AV issues.
• Monitor network/print health; manage spares and swaps; update ticketing and status.
• Partner with venue AV to resolve audio/visual issues; support presenters and breakout rooms.
• Communicate status and escalations to event coordinators and stakeholders. Teardown and post-event
• Decommission, inventory, pack, and arrange return shipments.
• Capture lessons learned, incident summaries, and configuration notes.
• Coordinate RMA/repairs and asset updates.

Secondary responsibilities: Office backfill (typically 1–2 weeks)

• Staff the local IT walk-in window; deliver in-person customer support.
• Troubleshoot Windows/macOS endpoints, printers, mobile devices, and common apps (M365/Teams).
• Perform hardware replacements (laptops, docks, peripherals) and basic imaging/setup.
• Support conference rooms and AV (Teams/Zoom rooms, projectors, codecs).
• Manage ticket queue (e.g., ServiceNow): triage, resolve, document, and close within SLAs.
• Coordinate vendor dispatches/warranty repairs; maintain loaners and asset records.

Note: “Sage IT is an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace“