What are the responsibilities and job description for the ServiceNow Business Analyst position at Sage IT Inc?
6 10 years of experience as a Business Analyst, with ServiceNow focus
Strong experience in Agile / Scrum delivery models
Excellent stakeholder communication and documentation skills
Experience working with US based customers / stakeholders preferred
ServiceNow Technical Knowledge (Must Have)
Strong understanding of ServiceNow core platform concepts
Functional knowledge of:
o ITSM (Incident, Problem, Change)
o Asset (HAM and SAM)
o CMDB
o Service Catalog & Request Fulfillment
o Application Portfolio Management
o Business Continuity Management
o SecOps (SIR and VR)
o Knowledge Management
o CMDB (conceptual understanding)
Ability to read and understand:
o User stories vs technical tasks
o Configuration vs customization
Awareness of integrations (REST, MID Server conceptual)
Comfortable working with developers on technical feasibility discussions
Required Skills & Experience:
6 10 years of ServiceNow Business Analyst experience
Strong ITIL and ServiceNow platform knowledge
Agile/Scrum delivery experience
Strong stakeholder communication skills
Salary : $54