Property Manager of Hotel Technology

Hilton Denver City Center is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

POSITION FOCUS

The Property Manager of Hotel Technology is the sstrategic and tactical lead for all guest facing and back of house technology systems at the Hilton Denver City Center. This role requires a blend of hands on help desk, technical troubleshooting, and a deep understanding of Hilton's brand standards. You will be resonsible for ensuring that the hotel's "digital plumbing" is seamless, secure, and supportive of a world-class guest experience in the heart of downtown Denver. This individual is responsible for proactive oversight of complex, often aged, hospitality IT environments, technical communication with vendors, and non-technical communication with home office and hotel leadership, as well as hotel owners.

SERVICE CULTURE FOCUS

To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

Essential Responsibilities

• Infrastructure & Systems Management
• Property Management Systems (PMS) Oversee the stability and performance of OnQ\PEP and integrated third-party platforms.
• Network Operations Manage onsite server environments, LAN/WAN connectivity, and work with partners for guest/meeting space Wi-Fi (HSIA) to ensure optimal uptime.
• Cybersecurity Implement and audit PCI compliance protocols, data privacy standards, and Hilton corporate security mandates.
• Telecommunications Manage PBX systems, VoIP, and mobile communication tools for staff.
• Guest Experience Innovation
• Digital Key & Mobile Check-in Ensure hardware (locks/BLE readers) and software are perfectly synchronized for the Hilton Honors digital experience.
• In-Room Tech Oversee Connected Room, streaming services, and guestroom automation systems.
• Meeting & Event Support Partner with the Event AV teams to provide high-level technical consultation and support for large-scale conferences and VIP events.
• Strategic Leadership & Financial Oversight
• Capital Planning (CAPEX) Work with Sage Property Technology Team to develop and manage the annual technology budget; provide 3-to-5-year hardware refresh roadmaps.
• Vendor Management Act as the primary point of contact for technology vendors, ensuring Service Level Agreements (SLAs) are met and costs are optimized. Provide escalation and tracking of issue solutions.
  
  
  

Support hotel IT needs as necessary

• Develop business forecasts to account for standard hardware lifecycles and\or Hilton refreshes
• Develop and Maintain Process and support Documents
• Work with Sage corporate team on project management and documentation
• Maintain a working knowledge of Brand IT requirements and update stakeholders accordingly
  
  
  

Other Responsibilities

• All other duties as assigned, requested or deemed necessary by management.
  
  
  

SUPERVISORY DUTIES

None

Position Qualifications

Education/Formal Training

• Associates\Bachelor’s degree or equivalent experience
• Technology or Hotel related Certifications are a plus
  
  
  

Experience

• 2-3 years’ experience in hospitality with an interest in either hotel operations or technology either at a property or corporate environment
  
  
  

Knowledge/Skills

• Ability to communicate technical topics to non-technical IT stakeholders across all levels of the organization
• Understand and implement brand standards defined by Hilton
• High touch, proactive customer service mentality
• Maintain supportable, organized, and documented IT environments
• Ability to learn and deploy new technologies quickly and adapt technical solutions to changing business needs
• Occasional after-hours and weekend support
  
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent hearing required for telephone inquiries and client and associate handling.
• Excellent written and verbal communication skills
• Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel and building locations to assist clients.
• Exerting 10-50 pounds of force occasionally and/or greater than negligible up to 10 pounds force constantly to move objects.
• Requires sitting most of the time, but does entail walking, standing and carrying of up to 15 pounds short distances.
• Requires a significant amount of repetitive motion for keyboarding.
  
  
  

Environment

• 95% Office environment
• Ability to travel up to 50% of the time.
  
  
  

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

Employee Referral Program - $500 to $1000 based on position!

Free Monthly RTD EcoPass- Full time Only

Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!

Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants

Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)

Paid time off for Vacation, Sick days and Holidays (FT Employees)

A fun work environment that encourages individuality, recognition, growth & development

USD $75,000.00 - USD $95,000.00 /Yr.