What are the responsibilities and job description for the PRN Patient Experience Associate/Care Coordinator position at Sage Health?
About Sage Health
We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They’ve earned it.
Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients’ healthcare needs, and partner with Medicare Advantage plans that fully cover primary care.
Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.
Company Perks
About The Role
POSITION SUMMARY
The PRN Patient Experience Associate / Care Coordinator is a dual-role position responsible for supporting both front desk operations and care coordination within Sage Health medical centers. This team member serves as the first point of contact for patients, ensuring a positive and professional experience, while also managing referrals, insurance verifications, and appointment coordination.
The PRN position is a dual role based in the Little Rock Market and will require coverage at all centers within the market as needed. The ideal PRN candidate is flexible, organized, and passionate about delivering exceptional patient-centered care.
What You'll Do
PRIMARY RESPONSIBILITIES:
Front Desk Responsibilities
REQUIRED QUALIFICATIONS:
Primary Duty
Percent of Time Performing Duty
Visual Acuity
YES
75-100%
Hearing
YES
75-100%
Standing
NO
0-24%
Walking
NO
0-24%
Lifting/Pulling/Pushing
NO
0-24%
Sitting
YES
75-100%
Reports To: Center Manager
Sage Health will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance
About Sage Health
We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They've earned it.
Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all our patients' healthcare needs, and partners with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.
We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They’ve earned it.
Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients’ healthcare needs, and partner with Medicare Advantage plans that fully cover primary care.
Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.
Company Perks
- Join a growing company with a community focused mission to make a difference in the lives of seniors!
- Our employee Net Promoter Score (eNPS) ranks above industry standards reflecting our strong commitment to delivering exceptional service and satisfaction.
- We promote a company culture that values, recognizes, and rewards its employees for their contributions through Nectar, our employee engagement platform.
About The Role
POSITION SUMMARY
The PRN Patient Experience Associate / Care Coordinator is a dual-role position responsible for supporting both front desk operations and care coordination within Sage Health medical centers. This team member serves as the first point of contact for patients, ensuring a positive and professional experience, while also managing referrals, insurance verifications, and appointment coordination.
The PRN position is a dual role based in the Little Rock Market and will require coverage at all centers within the market as needed. The ideal PRN candidate is flexible, organized, and passionate about delivering exceptional patient-centered care.
What You'll Do
PRIMARY RESPONSIBILITIES:
Front Desk Responsibilities
- Greet patients and guests warmly upon arrival
- Conduct check-in/check-out processes via Electronic Health Record (EHR)
- Assist patients with completing paperwork and update EHR with current information
- Collect co-payments and verify insurance prior to appointments
- Answer and triage incoming phone calls, routing as necessary
- Make appointment reminder calls and reschedule as needed
- Maintain patient confidentiality and secure health information
- Scan and index documents into the EHR
- Address patient concerns or problems as they arise
- Collaborate with clinical team members to ensure smooth office operations
- Participate in interdisciplinary team discussions on patient care plans and outcomes
- Review and process referral requests from PCPs and specialists
- Schedule appointments and communicate details to patients, including prep instructions
- Process insurance authorizations via health plan platforms (e.g., Availity)
- Schedule urgent referrals per provider request
- Monitor and update open referral reports and follow up on pending consults
- Ensure referral documentation (e.g., consult notes, diagnostics) is complete and available
- Notify PCPs of missed specialist appointments and coordinate rescheduling
- Coordinate surgical clearance documentation for external providers as needed
- Support communication between patients, providers, and external offices
- Provide administrative support to maintain smooth care coordination workflows
REQUIRED QUALIFICATIONS:
- Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
- Professional demeanor and communication always.
- Must be organized and attentive to detail.
- Ability to manage competing priorities.
- Resourcefulness in problem solving.
- Able to take and follow through with assigned tasks and accountability.
- Ability to work in a fast-paced environment.
- Experience with Microsoft Office Word, Outlook, and Excel.
- Full COVID-19 vaccination (including boosters) an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements.
- High School Diploma or equivalent
- Experience working with an electronic health record
- Experience in processing referral authorizations
- Medical office or hospital patient access registration experience highly desirable
- Experienced working in medically underserved/culturally diverse communities
- Knowledge of medical terminology
- Knowledge of ICD-20 and CPT coding
- Bilingual Spanish and English
Primary Duty
Percent of Time Performing Duty
Visual Acuity
YES
75-100%
Hearing
YES
75-100%
Standing
NO
0-24%
Walking
NO
0-24%
Lifting/Pulling/Pushing
NO
0-24%
Sitting
YES
75-100%
Reports To: Center Manager
Sage Health will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance
About Sage Health
We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They've earned it.
Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all our patients' healthcare needs, and partners with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.