Program Coordinator

As a Program Coordinator you will be responsible for the oversight of SAFY’s Partner Parent Program. Recruit, hire, and manage Parent Partners, who act as peer mentors, supporting families in understanding and navigating the child welfare system. Additionally, this role will act as a liaison between the Parent Partners and participating community stakeholders, county child welfare agencies and Franklin County Children Services.

Who We Are

At SAFY, our mission is Preserving Families & Securing Futures. For 40 years, our work has rested on a single, radical idea – children belong in families. We believe that every child and family deserve the opportunity to reach their full potential. We are a team of 500 employees across seven states providing services such as Family Preservation & Reunification, Behavioral Health, Therapeutic Foster Care, Adoption Services and Older Youth Services so the families and children we serve can build resilience and thrive.

What You’ll Do

• Provide oversight of services and day-to-day tasks such as compensation, job assignments, and programmatic issues.
• Develop and coordinate with county or state agency to determine individualized referral process and target populations.
• Coordinate with county or state agency and Parent Partners to implement family assignment process ensuring that: Confidentiality and mandated reporting requirements will be addressed throughout duration of involvement.
• Assigned Parent Partner will be most appropriate based on family’s initial or assessed needs.
• Assigned Parent Partner will be matched with a family based on shared experience, with consideration for noncustodial parenting.
• Parent Partner will contact family within one week of assignment.
• Parent Partner can request re-assignment if there is a conflict or concern.
• Parent Partner will meet with caseworker periodically during the duration of services, as requested by the family.
• Once a case is assigned, it will remain open depending on the needs of the family and the levels of involvement.
• Parent Partner cases can be closed at any time based on mutual agreement by all parties or by the birth family alone.
• Review Parent Partner cases in biweekly meetings and monthly supervision with Parent Partner to discuss ongoing issues and case concerns.
• Implement use of statewide standardized paperwork including Parent Partner quarterly reporting form and other forms that may be developed.
• Provide, schedule, and attend required training for Parent Partners and Parent Partners in Training.
• Prepare and submit monthly reports documenting hours spent on engagement and positive progress made by the program coordinator and /or Parent Partners and summarizing work completed.
• Interview candidates applying for non-clinical positions in the program. Responsible for the training of assigned staff, which includes thorough and complete training for new employees and assuring that the current staff receive appropriate continuing education. Assign performance goals, conduct monthly supervision, and perform scheduled evaluations for all direct reports.

Supervisory

• Partners with (1-2) lead Parent Partners and will serve on the parent partner leadership group. This group will guide the development and future of the program in Ohio. The group will meet monthly.
• Lead, manage, and coach assigned staff and others as assigned by supervisor. Perform scheduled evaluations and conduct monthly supervision for all direct reports.
• Lead, coach and develop a high-performance divisional team. Provide direction to staff in the form of answers to problems and advice with staff performance and program issues. Assist supervisor in establishing performance goals for the division and monitor progress.
• Assist in establishing performance goals for the department and monitor progress.
• Assist in providing orientation training to new team members.
• Assist in managing annual budget process for the department and monitor closely throughout the year. Work with Program Manager and finance department to manage program budget and work within that budget once approved. Review monthly financial information and make suggestions when necessary.

Other:

Competencies & Behaviors

• Lived experience navigating child welfare systems and systems associated with child welfare (i.e. court, Ohio Job & Family Services).
• Operate a computer with Microsoft Office, other software, agency databases and online systems.
• Ability to address both the programmatic and operational issues as needed.
• Attention to detail and accuracy and ability to multitask.
• Leadership abilities to coach, manage and develop high performance teams.
• The ability to balance the delivery of programs against budget constraints.
• Demonstrated critical thinking skills with the ability to challenge assumptions and propose solutions.
• Strong analytical and problem-solving skills with high attention to detail.
• Effective communicator, both written and verbal.
• Ability to work independently, prioritize multiple tasks, and meet deadlines.
• Collaborative team player capable of building strong working relationships.
• Proven track record of improving processes or contributing to operational efficiency.
• Reliable attendance and punctuality are essential and the ability to work flexible hours.
• Professionalism and customer service orientation.
• Compassionate and patient, as there is potential you will work with children of varying abilities.
• Establish and maintain a positive working relationship with all levels of SAFY staff by participating in joint meetings, and problem identification and resolution.
• Strong organization skills, strong attention to details, accuracy and ability to prioritize workload.
• Acceptable driving record and auto insurance to meet the travel requirements.
• Ability to work flexible hours daily/weekly to fulfill position duties. Flexible work hours may include workdays as well as weekend work hours.
• Other duties as assigned.

What You Bring

We are looking for people from diverse backgrounds and experiences who are inspired by our noble mission to make a difference in the lives of the children and families in our care. You’ll be right at home if you are willing to learn from successes as well as setbacks, persevere in challenges and adversity, cultivate collaborative relationships, understand and leverage diversity, advocate for equity, aspire to work inclusively, and partner to drive your work and that of your team to the next level.

Qualifications

• Some college coursework required; associate or bachelor’s degree preferred.
• Or an equivalent combination of education and relevant work experience in peer support, child welfare, social/human services and the Iowa Parent Partner Approach model will be considered.
• Three to five years’ related work experience in peer support, social work or related field.

What We Offer

• Targeted hiring range: $46,000.00 to $57,000.00
  • Compensation is commensurate with transferrable experience, education and licensure of candidate, location of the position, along with internal equity and budgeted amount for the role.
• Comprehensive benefit plan options including Medical, Dental, Vision, Disability, Life Insurance, Flexible Spending and Health Savings account options to meet your needs
• 401(k) Retirement plan with company match
• 10 paid holidays & 3 floating holidays per year, generous sick & vacation time and an additional day off for your birthday
• All regular full and part time staff are eligible for quarterly and/or annual bonuses
• Tuition Reimbursement up to $5,000 each year
• CEU Reimbursement up to $1,000 each year
• On demand access to earned wages through Zayzoon
• Gain leadership skills, develop your clinical expertise, or earn CEUs with access to over 1,000 courses on our learning platform or through our talented in-house training department
• Clinical Supervision Reimbursement up to $300 per month
• Employee Assistance Program with 6 free visits per year
• Free Financial Advisor Services
• Support Services for alternative Health Insurance and benefit credit reimbursement options
• Employee and Foster Parent Referral bonus program
• Leave donation program
• Adoption Assistance
• Mileage reimbursement
• Your choice of company paid cell phone or phone stipend

SAFY is proud to be an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. SAFY does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, arrest record, conviction record, or any other personal characteristic protected by applicable law. This policy covers all programs, services, policies, and procedures of SAFY, including recruiting, hiring, training, promotion, and administering all personnel actions, such as compensation, benefits, transfers, layoffs or terminations.