What are the responsibilities and job description for the Program Coordinator position at Impact Community Action?
Title: Program Coordinator
Classification: Non-Exempt
Reports to: Project Manager, Youth Services
Job Summary: The Program Coordinator is responsible for supporting the implementation and administration of workforce development and self-sufficiency programs. This position assists with the coordination of services, client engagement, data management, and compliance-related reporting requirements. The Program Coordinator works closely with the Project Manager to ensure program objectives are met in alignment with agency goals and funding source requirements.
Job Responsibilities:
- Facilitate interactive workshops and educational sessions for diverse audiences, including youth and adult participants
- Lead group discussions that foster engagement, collaboration, and meaningful learning outcomes
- Support ongoing program development efforts, including assisting with curriculum preparation, resource development, and continuous quality improvement initiatives
- Assist with client intake processes, including eligibility verification and accurate data entry into agency databases and case management systems
- Coordinate scheduling for client appointments, workshops, meetings, and program activities to ensure efficient service delivery
- Assist with event setup and coordination, including preparing materials, managing logistics, and supporting on-site program activities
- Conduct client follow-ups to support engagement, track progress toward established goals, and document participant outcomes
- Provide general administrative support to ensure smooth daily program operations
- Conduct participant surveys and collect feedback to evaluate program effectiveness and support continuous improvement efforts
- Shadow financial counseling sessions to gain programmatic insight, support service coordination, and ensure accurate documentation of services provided
- Maintain accurate and organized communication records in compliance with agency policies and funding source requirements
- Contribute to the collection, tracking, and reporting of performance measures required for Community Services Block Grant (CSBG) and other federal, state, local, and private funding sources
- Supervise field trips and off-site program activities, ensuring participant safety and adherence to agency policies and procedures
- Perform other duties as assigned to support program objectives and agency outcomes
Working Conditions and Physical Requirements:
Standard office environment. Requires the ability to operate a telephone and personal computer for extended periods.
Competencies and Knowledge, Skills, and Abilities:
- Youth Engagement
- Cultural Competency
- De-Escalation Techniques
- Customer Service
- Integrity and Trust
- Adaptability
- Communication Skills
- Team Collaboration
- Patience and Resilience
- Action Oriented
- Drive for Results
- Self-motivated
- Problem Solver
- Process Management
- Innovation
- Motivator
- Empathy
Equal Opportunity Statement:
IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.
Salary : $26