Information Systems Technician III

Job description

POWERED BY TEAMWORK. At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.
We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace &
Roles and Responsibilities
Technical Support & Advanced Troubleshooting
Manage and resolve ServiceNow tickets, ensuring critical issues are prioritized and resolved to minimize downtime.
Serve as the primary escalation point for Level I/II technicians, offering expert troubleshooting across hardware, software, and networking issues.
Independently diagnose and resolve complex Windows OS, networking, and application issues, utilizing vendor support as needed.
Provide quick action to assess, manage, and escalate local incidents.
Provide mentorship and guidance to Level I/II technicians
Infrastructure & Systems Administration
Serve as a backup to the Systems Administrator, supporting network administration, server maintenance, and related administrative tasks.
Assist with the management of Windows Servers, ensuring proactive monitoring, performance optimization, and security improvements.
Manage user accounts in Active Directory and OIAR, ensuring proper user provisioning, security configurations, and access management.
Offer backup support for the management and troubleshooting of Cisco networking equipment including wireless controllers and access points.
Maintain an accurate inventory of IT assets in ServiceNow, ensuring all asset information and documentation in the CMDB is consistently updated and accurate.
Application & Software Support
Support a wide range of internally managed applications, ensuring functionality and troubleshooting any issues that arise.
Provide ongoing support and troubleshooting for software installations, updates, and configurations across the organization.
Leverage SQL skills to manage and resolve application-related issues, perform database queries, and ensure seamless integration across systems.
Collaborate with internal teams and external vendors to address application issues, ensuring minimal downtime and system reliability.
Ensure proper documentation and knowledge sharing for supported applications.
Project & Vendor Management
Support all local and global projects.
Aid with infrastructure projects and collaborate closely with the Systems Administrator.
Coordinate with third-party vendors for installations, troubleshooting, and ongoing support.
Document processes, configurations, and troubleshooting steps for internal knowledge sharing.

Job requirements

Additional Responsibilities
Offer training to end-users on new technologies, software applications, and best practices.
Keep current with industry trends and recommend improvements to enhance operational efficiency and system performance.
Perform other IT-related tasks as required.
Required Behavioral Dimensions

Excellent Problem Solving Skills
Excellent Communication Skills
Adaptability
Continuous Learning
Customer Focus
Technical/Professional Knowledge and Skills
Effective Problem Solving
Strong Communication
Process Optimization
Collaboration
Empathy
Attention to Detail
Time Management
Flexibility, ability to change focus and adopt to changing corporate priorities


Experience/Education/Certification Required

Bachelor's degree preferred; Associates Degree or High School Diploma with Net /A Certification required
Eight years of technical training/experience in desktop, application, and user support
Three years of general server management experience with servers operating on versions 2016/2019/2022.
Proficiency in Microsoft Windows and Microsoft Office products
Prior experience with SCCM Imaging is highly advantageous
Proven experience in managing Computer and User objects in Active Directory or OIAR
Cisco Networking experience. CCNA certification is a plus.
VMWARE (7.x/8.x) experience.
Firewall management experience is a plus.
Familiarity with ServiceNow is a plus
Experience with application development is beneficial
Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
Excellent customer service skills, with a focus on delivering prompt and effective support
Ability to work independently and collaboratively in a fast-paced environment
Strong attention to detail and organizational skills to manage multiple tasks effectively
Continuous learning mindset with a commitment to staying updated on emerging technologies and industry trends in desktop and application support.

Specificity of the job

Candidates for positions with Safran Landing Systems must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. Safran Landing Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail Jeremy.dees@safrangroup.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.