What are the responsibilities and job description for the Customer Service MRO Lead position at Safran?
Job Description
A glimpse at the job:
HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a Customer Service Representative, you'll contribute to meaningful projects that shape the future of aerospace.
1. Occupational Summary (Position Objective & Authorities)
Objective:
The Customer Service MRO Lead will be responsible for managing customer facing commercial and administrative activities, as well as, serve as the primary customer interface, order management, quotation, delivery commitment and customer communications for their assigned accounts. In addition to these activities, they will be expected to drive process improvement, digital transformation and business projects related to the Customer Service role. This position has no direct supervisor responsibility.
2. Essential Functions (Duties and Responsibilities)
Main Function Responsibilities:
List the current duties and responsibilities each which account for more than 5-10% of the incumbent's time or are critical to the successful performance of the job
A) Customer Service & Order Management
i) Process customer orders
ii) Prepare quotations
iii) Maintain customer order books
iv) Point of contact for assigned accounts
v) Support accounting for cash collection when necessary.
B) Cross-Functional Coordination
i) Coordinate with Planning, Purchasing, Operations, Quality and Finance teams on customer orders
ii) Monitor Delivery risks
iii) Support corrective actions and customer focused solutions
C) Continuous Improvement and Digital Transformation
i) Lead customer satisfaction initiatives.
ii) Standardize processes across all CSRs.
iii) Implement digital tools, which could include ERP, Power BI, automation and/or AI solutions.
iv) Develop business metrics and dashboards
v) Support implementation of new MRO service offerings.
Job Requirements
A. Education & Qualification-
- Associate Degree in Business, Logistics, Supply Chain, Aviation Management or related field is required; or three (3) years of experience supporting sales, marketing or customer relations
- Bachelor's Degree in Business, Logistics, Supploy Chain, Aviation Management or related field is preferred.
B. Work Experience - Technical knowledge-
- Minimum five (5) years of customer service, sales administration, supply chain, repair operations, or related experience. Aerospace or MRO experience preferred.
C. Professional Skills-
- Customer service expertise.
- ERP/MRP experience
- Project Leadership
- Analytical Skills
- Adcanced Microsoft Office proficiency with Power BI and digital tool experience preferred.
- Communication skills
- Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.
D. Behavioral Skills-
- Strong work ethic and self-motivated.
- Excellent communication and interpersonal skills..
- Customer Focus: Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships.
- Inspire Others: demonstrate postitive attitude
- Ability to adapt to change in processes and offer cricital thinking of ways to improve
- Continuous improvement mindset
- Ability to influence without authority
- Strong problem-solving capability.
E. Desirable Aspects-
- Knowledge of Safran Seats business
Candidates for positions with Safran Seats must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.
Visa sponsorship not available for this position
Relocation assistance is not offered for this position.
Company Information
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.
With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.
Locate your future workplace
2000 Weber Dr TX 76240
Gainesville
Texas United States
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K Plan