Customer Service/Inside Sales Position

Safety Test Customer Service Full job description

Safety Test and Equipment, a nationwide Power utility tooling and PPE provider, is actively seeking a highly motivated and reliable individual to join our sales team as a Customer Service Representative focused on assisting customers and Outside sales team.

This full-time position requires a dedicated individual who possesses excellent communication skills, resilience, & drive to help our sales team succeed. The successful candidate will embody a positive attitude, take pride in their work, and be an integral part of our sales force.

As a Representative - Customer Service, you will respond to customer inquiries by telephone and e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other services or technical departments for follow-up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, and account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk-in 37and telephone inquiries.

Qualifications:

• Associate degree minimum
• Bachelor’s degree preferred
• 1-3 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally always
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Pay: base $37,000 - $130,000 per year / full time job type

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• $37,000 Base salary Commission pay

Schedule:

• 8-hour shift, 1 hour lunch
• Day shift 8am-5pm
• Monday to Friday

Work Location: In person, in Mansfield, TX daily.

Job Type: Full-time

Pay: $37,000.00 - $130,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $37,000 - $130,000